Front Office Night Auditor

View: 103

Update day: 01-06-2024

Location: London

Category: IT - Hardware / Networking IT - Software Information Technology PG / PB / Reception Restaurant / Hotel / Tourism Serving / Cleaner / Maids

Industry: Hotels Resorts

Job type: Permanent

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Job content

Job Description

To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
Check that details of regular guests are updated using Guest History.
Ensure all diary events, flags and specials are actioned.
Check and pass on all guest mail, messages and parcels promptly.
To liaise closely with Housekeeping on information relating to rooms and lost property.
To be fully aware of daily worksheet and ensure this form is used.
To ensure guest registration forms are completed correctly, then the computer is updated accordingly.
Ensure all account postings are accurate and necessary paperwork produced.
Ensure an accurate cashiering balance is performed at the completion of shifts.
Ensure security procedures are maintained according to policy.
Complete Express Check out envelopes.
Ensure security boxes are maintained and run within security procedures.
Report any safety hazards in the area.
All complaints to be handled promptly and efficiently.
Attend and participate in meetings and training sessions provided.
Any other duties requested by the Night Manager.
Ensure the correct welcome is given to all callers.

Work Experience

Benefits

Attractive Bonus Scheme
Pension Scheme
A Discount Card to be used in Accor Hotels Worldwide
Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
Training & Development
Additional holidays with service
International Development Opportunities
And more: recommend a friend scheme; Employee Advisory Service;

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