Field Application Scientist/Solutions Consultant

Job content

IDBS is a leading global provider of advanced software for research and development organizations to securely capture, manage, share, and exploit structured and unstructured data. IDBS’ software platform powers process design and execution while delivering deep insights that drive innovation. By enabling our customers to deliver high-quality therapeutics to patients faster and more cost effectively, IDBS is accelerating biopharmaceutical development into the digital age. Our customers trust us with their data so they can get back to what they do best: science that betters lives.
IDBS is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

At IDBS, our Field Solutions Consultants provide business support to Account Managers throughout the sales cycle; demonstrating products to customers to show how they will meet their requirements and discuss the use of IDBS’ services to acquire maximum business benefit. They also develop relationships with Customer Support and Product Managers to ensure that they continue to develop their product and services knowledge based on qualified feedback from customers.
The position is customer facing and requires strong domain knowledge, technical skills, good interpersonal skills and an understanding of business value in order to grasp customer requirements, from both a technical and business perspective. Core Responsibilities
Collaborate with the Global Field Operations team to help qualify the customers’ needs and drive the engagement through to a successful sale.
Define and articulate the customers journey towards a successful deployment of the IDBS platform
Develop customer and IDBS partner relationships
Provide support to the Account Managers and assist with the qualification of customer opportunities from a product/solution fit
As a Solutions Consulting Team member, work to review and improve our pre-sales materials. Apply focus on the value proposition and “buying enablement” for our customers
Provide customer feedback to the Product Managers and Marketing teams on existing products and industry trends. Required Proficiencies
Candidates should have proven understanding of at least one of our target markets (Pharmaceuticals, Biotech/Biologics development, Analytical Sciences, Agrochemical, Medicinal Chemistry, Industrial Chemistry or Food & Beverage)
Degree level qualification and/or equivalent R&D focused skills in at least one of the target markets
Candidates should demonstrate excellent presentation and interpersonal skills with an ability to explain complex scenarios in a simple manner
Connect with a diverse customer community such as scientists, IT, Department Heads, Senior Management and Business Sponsors
Collate, analyze and interpret R&D Data efficiently Best Team Wins! #imaginedifferent

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.