Education Delivery Coordinator - 12mth FTC

☞ The FA

View: 106

Update day: 07-05-2024

Location: Kidderminster West Midlands

Category: Consulting / Customer Service IT - Software

Industry: Nonprofit Organization Management Staffing Recruiting Government Administration

Position: Entry level

Job type: Full-time

Loading ...

Job content

Role Description

Coordinate the application process , post course support, and the planning and delivery of FA Education courses and events as allocated by the Education Delivery Officer.
Key Accountabilities
  • Planning of St. George’s Park and regionally based courses, conferences and events from application through to event delivery as required by the course calendar – Scheduling / Pre-Course Administration / On Course delivery / Post Course Administration / Customer Service / Stakeholder management
  • Contribute to the review of survey feedback and identification of areas of improvement for implementation
  • Implement process improvements to enhance the delivery of events
  • Provide information on course operations and events KPI’s to the Education Delivery Officer
  • In-situ coordination of the delivery of FA Education courses
  • Ensure the courses are delivered within agreed budgets
  • Coordinate the application and payment process to ensure all revenue is received on time
  • Provide excellent customer service and support to course tutors and learners throughout the learner journey from pre-course enquiry through to post course certification.
  • Develop positive working relationships with internal and external key stakeholders working collaboratively to achieve the best outcomes for all
  • Support other team members in the delivery of events when required
  • Undertake project work as designated by the Education Delivery Officer
  • Support the creation of an FAE Operating Manual to ensure minimum standards and clear consistent processes across FA Education
  • Ability to work in a flexible and agile manner to support course delivery and events, which serve FAE Customers. Including evenings and weekend commitments.
  • Execute additional tasks as required in order to meet FA Group changing priorities
    • What we are looking for

    Essential
    • Strong written and verbal communication skills
    • Experience of working in a fast paced customer focused environment and delivering excellent customer service
    • Proven team- working experience
    • Ability to demonstrate working with and supporting numerous key internal and external stakeholders
    • Experience of budget management
    • Experience of events / operations planning and delivery
    • Ability to manage multi projects and stakeholders
    • Proficient skills in MS Office including Excel
    • Flexible approach to working hours, including evenings and weekends
    Desirable
    • Experience of a sporting organisation / association
    Loading ...
    Loading ...

    Deadline: 21-06-2024

    Click to apply for free candidate

    Apply

    Report job
    Loading ...
    Loading ...

    SIMILAR JOBS

    Loading ...
    Loading ...