Desktop Support Team Leader

☞ North Yorkshire Police

View: 105

Update day: 01-06-2024

Location: Northallerton North East

Category: Information Technology

Industry:

Job type: Full-time

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Job content

Desktop Support Team Leader job description.pdf

Northallerton

Salary £32,673- £34,578 based on 37 hours per week

enableNY provides Service Delivery Support across Information and Communications Technology for North Yorkshire Police, North Yorkshire Fire and Rescue Services and the Office of the Police, Fire and Crime Commissioner
As ICT desktop support engineer, you will be an integral part of the Service Delivery team, you will contribute to maintaining and building ICT equipment.

About the Company
What we do in ICT is vital in helping front-line services in protecting the public whilst assisting Police Officers and Fire Fighters in performing their critical duties.

ICT systems play a major part in how we get from a 999 call to dealing with an incident and everything in between.

We deliver secure ICT application services running on highly available physical, virtual and cloud infrastructure to help make this happen.

You will be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally, we care about the well-being of our staff, and actively support people so they can perform to their best.

We can offer excellent career progression opportunities for employees to seek new challenges and work in different areas of the organisation. We also have training and development opportunities with a wide range of internal and external courses and certification.

Role Responsibility

As a Desktop Support Engineer, you will be responsible for:
  • Responsible for managing daily operations of the desktop support team, representing the team to other stakeholders and helping to ensure the Service Delivery department is constantly developing and improving.
  • Provide input into the technical configuration of computer and telephony devices suggesting ways to improve the end user experience
  • Actively driving service support performance to exceed agreed SLA’s and KPI’s by embedding effective, efficient processes and procedures into the desktop support team.

The ideal candidate should possess the following skills and experience:
  • Proven ability to show resiliency and be able to prioritise key activities within the business while managing stakeholder expectations.
  • Can cope in a technically complex and fast-changing environment, responding calmly and rationally to changing a landscape.
  • You will be a problem solver with excellent analytical skills in a highly technical customer focused service environment.
  • ITIL Service Operation
  • Clean Driving Licence

Working for us - what we can offer you

The Police, Fire and Crime Commissioner for North Yorkshire established enableNY in April 2019, as the vehicle to transform police and fire collaboration in serving the public of North Yorkshire.

enableNY encompasses the provision of financial, people, estates, technology, business design and assurance services to support North Yorkshire Police (NYP), North Yorkshire Fire & Rescue Services (NYFRS) and the Office of the Police, Fire and Crime Commissioner.

A career within enableNY will bring great pride and job satisfaction, through the services and support you will provide to two of North Yorkshire’s emergency services. You will make a real difference to the safety of everyone who works, travels, visits and lives in York and North Yorkshire. This role provides a great opportunity for you to build your skills, experience and credibility working for a forward thinking organisation.

You’ll receive a competitive salary and be entitled to a Local Government pension scheme, leave entitlements and other employee benefits. Unison is the recognised Trade union within enableNY and there are also a number of other Inclusion and Diversity support networks. You’ll also benefit from discounts on shopping and eating out as part of the Blue Light Card scheme.

Many roles within enableNY offer flexible working approaches, both with an agile approach to working location and being flexible in how you want to work your contracted hours, in order to support a healthy work life balance.

Do you have ideas on how technology can improve our services and help to protect the public, if so we would like to hear from you!

To apply please submit your application along with your CV Wednesday 23rd March 2022
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Deadline: 16-07-2024

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