Customer Services Advisor x 12

Job description

In this visitor facing role, you’ll be part of a large team delivering all aspects of the Children’s Country House experience. You’ll be part of the Visitor Experience team, responsible for providing an amazing day out for children and families, and you’ll help support the day-to-day running of the visitor operation.

This role includes regular weekend and school holiday working.

This role is required to work with vulnerable groups including children and any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.

The Children’s Country House at Sudbury is a brand-new visitor offer for children and families, offering a playful heritage day out. Opening early in 2022, we’re recruiting a team to help us reimagine, reinvent and reinvigorate our programme, our approach and our relationship with visitors. We’ve been working alongside children and their families to design a heritage attraction that works for them and makes them feel engaged and empowered. Every member of our team will be focused on the key goal of engaging children with heritage and making our work as playful, accessible and inclusive as possible. We have the highest standards of conservation and care for our collections and buildings and we carry out this purpose with and for the children who visit us. Our offer is unique, deeply authentic and profoundly impactful as is the team that work here.

You’ll be responsible for making the experience playful and inspiring, putting children first in everything you do. Regularly moving around the property to add fun and enthusiasm to all aspects. Giving great customer service, ensuring everyone gets the most from their day out and encouraging children to engage everywhere. You may be welcoming children and their families on visitor services one day, acting as a school teacher in the Victorian school room the next and facilitating play in the saloon the day after. You’ll work alongside staff and volunteers from all departments across the experience.

Please also read the full role profile attached.

• A fun and playful nature
• The ability to work well in a team
• Experience in delivering great customer service in a face-to-face role
• Flexibility and attention to detail
• Good interpersonal and communication skills

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible
• Free parking at most locations
• Free entry to our properties for you, a guest and your children (under 18)
• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.