Customer Services Advisor

Cellmark is one of the UK’s largest providers of DNA and forensic testing services to the police, and a leading supplier of paternity and drug testing services to government agencies, the legal community and the general public. With more than 450 employees we have an excellent reputation for quality, reliability and speed of delivery built over 30 years of innovation and service excellence.

We are looking for a Customer Services Advisorto join our established and busy Customer Services department. The successful candidate will represent Cellmark by telephone and provide customers with a helpful and efficient service.

Responsibilities:

• providing advice and explanations of Cellmark services by telephone and email to existing and potential customers including the process and administrative procedures in a friendly and informative manner.
• responding to customer enquiries and inputting customer details and case data into the computer with a high level of accuracy.
• liaising with both internal and external customers about the progress of a customer’s case by referring to computer and file records in order to provide a timely and efficient information service to customers.

You will be educated to at least GCSE level or equivalent, one of which should be grade 4 or above in English and preferably to A level or equivalent with a science qualification.

This is a busy and varied role that would suit a highly organised and flexible individual. You will have the ability to copy type with a high level of accuracy and handle a range of tasks. You also will have good concentration, meticulous attention to detail, and accurate record keeping as well as the ability to communicate clearly and concisely in both written and verbal forms. We are seeking a person that works well in a well-structured and orderly fashion who is used to completing tasks to strict deadlines and has previous telephone based Customer Service experience.

In addition to a competitive salary you will receive the following benefits:

• Private medical insurance
• Permanent Health Insurance (long-term sickness cover up to 2 years)
• 25 days annual leave plus statutory, bank & public holidays
• 9 ½ x salary life insurance
• Perkbox membership
• Default Pension Salary Exchange option
• 24-hour Employee Assistance Programme
• Eyecare voucher

At Cellmark, we recognise that our customers define our service quality and we should always strive to meet their needs through service innovation and continuous improvement. If this sounds like the position that you are looking for then Cellmark may be the place for you.

Due to nature of the work we undertake, all applicants must have lived in the UK continuously for the past three years and will be required to obtain security clearance which we will arrange.

We reserve the right to close the position once sufficient applications have been received.