Customer Service Assistant

Job content

Third Floor, 16 D’Arblay Street

London – W1F 8EA

studentcastle.co.uk

capitolstudents.co.uk

Job Description - CSA

Job Title : Customer Service Administrator

40 hours / week

5 days / 7 , mainly Monday to Fridays

Hours/Shifts:09.00 – 18.00 / Could vary at times depending on cover and summer period

Direct Report: Assistant Scheme Manager

Main duties will include:

• Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team
• Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
• Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
• Distributing post and managing student parcel pick-up system
• Front-of-house and reception duties
• Preparing written correspondence as requested by other members of the management team
• Receiving student payments
• Assisting Scheme Manager in administrative actions required for all aspects of financial control including;
• Credit control
• Reconciling staff expenses
• Daily cash and card banking reconciliation
• Petty cash reconciliation
• Updating booking system with payments received or further charges
• Invoice reconciliation and payment request
• Ordering new office, cleaning and maintenance supplies
• Preparing arrival packs for new residents
• Publishing and distributing signage for notice boards around scheme
• Checking returned licence acceptances ensuring all relevant documents have been received
• Perform room viewings for potential new residents
• Assisting the Assistant Scheme Manager with administrative tasks as required
• Work with the marketing team to actively promote and explore new marketing avenues
• Organising social events on site, monitoring social media and updating our social media streams

Other Duties

• Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
• Perform and document regular inspections of residents flats
• Monitoring social media and updating our social media streams
• Receiving student payments
• Preparing written correspondence as requested by other members of management team
• Publishing and distributing signage for notice boards around scheme
• Work with the marketing team to actively promote and explore new marketing avenues

You should have

• Strong customer service skills
• Excellent communicator
• Strong organisational skills
• Experience with MS word/computer skills
• Proactive approach

Job Types: Full-time, Permanent

Salary: £23,130.00 per year

Benefits:

• Free parking
• Health & wellbeing programme
• On-site parking

Schedule:

• Day shift

Ability to commute/relocate:

• York: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work Location: In person

Application deadline: 14/07/2023