Customer Service Administrator

☞ Student Castle

View: 107

Update day: 24-05-2024

Location: Oxford South East

Category: Finance / Bank / Stock

Industry:

Job type: Full-time, Permanent

Salary: £21,000 - £25,000 a year

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Job content

Customer Service Administrator and Receptionist Oxford

Based front of house, the Administrator will be the first point of contact for any student, contractor, and visitor queries. The Administrator will report directly to the Scheme Manager, providing administrative support to them as well as other members of the management team as necessary.

The close working relationship with the team will be the key to the success of this role and the residence. The ability to work accurately, methodically and communicate effectively at all levels is essential.

Main duties will include:

· Providing front desk and telephone support, managing, and dealing with day-to-day queries. Ensuring expectations and satisfaction is achieved in line with the National Code of Standards and the Company’s own procedures.

· Assisting with business and revenue generating opportunities by working with the Management Team.

· Assist in arranging and conducting sales viewings for prospective residents and help manage the student renewal and expansion process.

· Distributing post and managing student parcel pick up system.

· Preparing written correspondence as requested by other members of management team.

· Assisting the Scheme Manager in administrative actions required for all aspects of financial control including:

- Credit Control

- Reconciling staff expenses

- Daily cash and card banking reconciliation

- Updating booking system with payments received or further charges

- Invoice reconciliation and payment request

· Preparing arrival packs for new residents.

· Work with the marketing team to actively promote and explore new marketing avenues.

· Organising social events on site, monitoring social media, and updating our social media streams.

Other Duties:

· Perform and document regular inspections of residents’ flats.

· Assist during the client move in and client move out process to provide a smooth transition for the client whilst supporting the management team in ensuring all administrative, operational, and financial aspects are completed to a high standard.

Benefits include a pension scheme, 20 days annual leave plus public holidays, discretionary company bonus, access to healthcare and free parking on site. The company also provide training and development opportunities.

Job Types: Full-time, Permanent

Salary: £21,000.00-£25,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • On-site gym
  • On-site parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Oxford: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Experience:

  • customer service: 1 year (required)

Work Location: In person

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Deadline: 08-07-2024

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