Infrastructure Engineer

Job content

As an Infrastructure Engineer at Sheffield Health and Social Care NHS Foundation Trust, your role is to ensure the smooth operation and upkeep of critical networking and telephony systems across multiple clinical and corporate sites.

You’ll be working in a team of dedicated technical professionals with a common goal of providing high quality digital services to colleagues and service users across Sheffield.

The high availability and “fit for purpose” performance of the Trust’s wired and wireless network infrastructure and VoIP telephony systems and hardware (IT Infrastructure); achieved through:

proactive network & performance monitoring

proactive capacity planning, maintenance/patching and upgrades

effective incident & problem management

successful change management

clear documentation and diagrams

The upkeep & maintenance of the Trusts Comms rooms, ensuring the environment is maintained to the highest professional standards.

Undertaking large and complex IT Infrastructure projects including the design, commissioning and support of new IT Infrastructure to support new services.

The provision of 3rd line IT technical support, assistance and direction to all members of the Digital Department.

Benefits Include:
Wagestream – instant access to wages, savings, track your earnings and independent financial advice

Holiday – 27 days p.a. rising with length of service

Flexible working – flexitime, compressed hours and leave for taking care of loved ones

Workplace wellbeing – free, confidential counselling, guidance and various support

Career development – ongoing learning and training opportunities

Physiotherapy – speeding up the process to be your best following an injury, muscle or joint pain

Coaching – professional development by learning from someone else or sharing your skills

Recognition – Annual recognition and achievement awards, come together and celebrate colleagues with 30 years’ service

Career break – support to take a career break

Discounts – access to several discounts and money-saving offers

Chaplains – multi-faith chaplains at the trust

Free Parking

Transave – Savings and loans offered by a non-profit credit union

To proactively monitor the availability and performance of core IT infrastructure via a combination of point in time checks and software monitoring tools e.g. Solarwinds. To ensure new connections are added to existing monitoring processes.

To ensure that new IT infrastructure is:
Designed to be resilient and highly available as appropriate to the needs of the service and based on any cost constraints applied.

Designed to be scalable in order to meet future growth and demand. To ensure that growth in usage/resources is managed and brought to the attention of the Network Specialist. To ensure that the performance of key IT services are not degraded as a result of a lack of capacity.

Documented appropriately to facilitate ongoing operational support.

To ensure that IT infrastructure is kept secure and available through:

Configuring and setting up VPNs, Firewalls and security appliances to protect access to core Trust IT infrastructure, systems and data.

A program of proactive maintenance and patching in line with manufacturers recommended best practice.

An appropriate method of backups, which are regularly tested.

To follow formal Trust Incident Management procedures ensuring that any network or telephony outages are resolved quickly and efficiently and lessons are learned to prevent a reoccurrence.

To follow formal Trust Change Management procedures, ensuring that changes made to the live IT Infrastructure are successful. This to be achieved through careful planning, assessing & minimising risks, planning contingency, managing user expectations, testing changes in advance and applying change at an appropriate time to minimise clinical disruption.

To apply detailed technical knowledge and generic technical problem solving skills to investigate complex incidents and problems, analysing data, error messages, event logs, reports and audit trails, identifying faulty or malfunctioning equipment/software, tracking ‘who did what’ and implementing corrective action.

To install and configure new IT infrastructure typically comprising switches/routers/firewalls (but also including new servers and virtual machines as necessary) to best practice configurations ensuring documentation is updated and appropriate backups are implemented.

To log and manage 3 rd line support calls and co-ordinate complex service incidents and change requests, with third party suppliers / other organisations.

To proactively share knowledge with colleagues and co-workers, offering one-to-one training and producing documentation to support shared learning. To provide training and mentoring to less experienced or more junior staff in the team

To participate in the On Call standby rota if required supporting core Trust IT Systems out of normal working hours.

To maintain and enhance technical knowledge & skills through attending appropriate training courses as agreed in any performance & development review or as necessitated by Trusts Digital strategy or individual projects. This should include taking any examinations associated with the course.

To ensure security, access and information governance policies are adhered to as defined by the Trust and report any breaches to the Information Governance Manager.

To ensure the safe disposal and destruction of equipment as set out by WEEE regulations and Information Governance policies.

To assist with any other task which will help to provide a service that complies with the Department’s agreed levels of service and expected levels of customer service.