Customer Service Advisor

Premierline is an open market Insurance broker, offering services to UK businesses ranging from micros SME’s to those larger corporate businesses with more complex insurance needs. We are a multi channeled business providing solutions online, over the phone and face to face with experienced brokers offering expert advice and recommendation across a multitude of sectors. We pride ourselves as being a knowledgeable, supportive team who understand the insurance needs of our customers

Position Description

Premierline is passionate about enabling our customers to thrive in an ever changing world by taking care of their business. We nurture and invest in talent to ensure that great people build great careers with us.

We have an exciting opportunity for people with customer service experience to join our Existing Business team, responsible for;

• 
  Building proactive relationships with existing clients to ensure renewal needs are fully understood and met. It’s all about providing the best options and service to your customer and client accounts.
• Manage an existing book of clients and ensure timely resolution of all day to day queries, renewals, amendments and mid-term adjustments
• Motivate yourself and others to achieve retention targets whilst driving organic income growth through identifying cross sell and upsell opportunities
• Have a good understanding of SME’s and business to business sales.
• Part of your role is to work collaboratively with internal colleagues and provide support they need to move the business forwards.
• Provide support to assigned portfolios which cross trades and industries
• Handle insurer and customer queries with ease, speaking to the finance team when needed.

• Willingness to work towards industry standard qualifications.
• Previous insurance experience including MTAs & Renewals beneficial
• Experience of dealing with complex customer relationships, you can quickly grasp and interpret information to maximise income opportunities and process efficiencies.
• Able to spot potential problems before they arise, clear in your objectives and confidently seeking advice when required.
• Excellent communication skills in terms of both written (report and presentation writing) and verbal skills (one to one and in a group)

At Allianz we want everyone to bring their full self to work, so we invest in our people’s personal and professional development. This helps us build the high performing workforce of tomorrow, but don’t just take our word for it – at the British Insurance Awards we won seven awards, including General Insurer of the Year and Commercial Lines Insurer of the Year.

We’re at a pivotal moment in our history following the purchases of the LV= General Insurance Group and the General Insurance division of Legal & General, making us the second biggest general insurer in the UK. We’re building our future together, and we’re excited about the possibilities ahead – interested in being part of the team?

At Allianz we believe that the difference in our people makes the difference to our business. We’re committed to removing any barriers in our recruitment process so if you’re having difficulties with your online application or any other stage, please email us at hr-recruitment@allianz.co.uk

For external applicants only –
Please be aware that we will require satisfactory pre-employment evidence to include DBS, Financial Probity and Fraud checks, before you can commence employment with us.