Customer Service Advisor - Collections

☞ Secure Trust Bank

View: 101

Update day: 07-05-2024

Location: Rotherham Yorkshire and the Humber

Category: Consulting / Customer Service Finance / Bank / Stock

Industry: Finance

Job type: Permanent

Salary: £18,750 a year

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Job content

At Debt Managers you won’t be joining any ordinary contact centre, you will join a close knit team who truly work together to achieve excellent customer outcomes at all times. You will have the freedom to spend as much time as needed dealing with our customers as we do not limit call times and you won’t be working from a script - we trust that our Advisors can think for themselves!

We are looking for customer focused individuals, don’t worry if you have never worked in a contact centre before, if you are ambitious and have what it takes to succeed, you will learn all you need to know through our full training programme.

We believe in investing in our people and offer a full suite of training and development opportunities that will allow progression in your career with us, through both management and specialist career paths.

The role

Dealing with both inbound and outbound calls, you will work closely with customers who are in early arrears to help bring their accounts back into good health with repayments that are affordable and sustainable for the duration of the loan.

You will analyse income and expenditure and have the autonomy to proactively negotiate affordable repayment plans, delivering excellent customer service at all times.

What you will bring

We are ideally seeking candidates with previous customer service experience within a similar collections position however if you have experience of helping customers through difficult circumstances with a passion and drive to succeed we would be keen to hear from you.

As a Customer Advisor in Collections you will excel at listening, be able to explain things clearly, have an eye for detail and be able to tailor your approach to each customer’s needs. You will have the confidence to take ownership, using your product knowledge to ensure that every single customer you speak to will put the phone down feeling valued.

You will have the ability to work proactively, prioritising your workload effectively to ensure maximum output. You must be able to demonstrate strong negotiation and problem solving skills with the ability to handle objections and provide fair and sustainable solutions for the customer whilst protecting the commercial interests of the bank.

What’s on offer

  • A competitive base salary of £18,750 (£20600 OTE)
  • 4 week in depth training induction
  • 25 days annual leave (plus bank holidays)
  • Your Birthday OFF, On us!
  • Access to group benefits through our Boost platform
  • Free hot drinks, all day, every day
  • Free fresh fruit delivered twice a week
  • Free onsite parking
  • Excellent internal progression opportunities

The details

Our opening hours are 8.00am to 8.00pm Monday to Friday and 9.00am to 1.00pm on a Saturday. You will be contracted to work a flexible shift pattern over 40 hours a week including approximately one in four Saturdays, part time shift patterns are available but initial training is full time.

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Deadline: 21-06-2024

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