Customer Service Administrator

About the Role

In this role you will be working in our Customer Service department based in our Head Office in Torquay. You will answer both telephone calls and emails from our customers, helping them with any queries they may have about their home. You will coordinate with other departments, contractors and other third parties to help resolve their queries and to find a solution. You will be updating our IT systems with information regarding the customer’s journey and any actions taken.

Monday to Thursday – 8.45am-5.15pm

Friday – 8.45am-4pm

37.5 hours per week, permanent role

Who we are looking for

We are looking for an individual with experience in housebuilding or property.

Acting as a representative for the company, you will be required to deal effectively with all customers and be able to manage their expectations appropriately.

You must have excellent communication skills and have the ability to persuade, negotiate and compromise. You will be able to work to tight deadlines and balance and prioritise your own workload. You will also possess excellent computer skills in a number of Microsoft packages, be flexible, and able to work to high standards of presentation and accuracy.

What you’ll get in return

Salary – dependent on experience
33 days holiday per year, additional holidays awarded for length of service
Purchase an additional week of holiday
Private Healthcare for yourself and family
Life Assurance X3
6% employer pension contributions
Medicash Health Cash Back Scheme – company funded contributions to your dental, opticians, prescriptions, physiotherapy and more
Cycle to work scheme up to the value of £3,500
Discount on purchase of a Cavanna Home
Mental Health support including access to up to 13 face to face counselling sessions

About us

Cavanna Homes is a family-owned business established in the 1923. Our aim is to become the most admired regional house builder in the Southwest. We strive to achieve this through our product design, innovation and build quality whilst maintaining the trust and respect of our customers and the local communities around our developments. We aim to be a company whose employees, shareholders, customers, business partners and the community can be proud to be associated with.

At Cavanna, everyone lives by ‘The Cavanna Way’. This is our set of values that defines who we are as a team and how we behave – ‘Customer Focused’, ‘Integrity’, ‘Socially Engaged’, ‘Reputable’, ‘Successful’ and ‘Safe’. If you believe these values match your own, then we’d love to hear from you.

If you like what you see, why not start your application now? To apply, please send your CV to careers@cavannahomes.co.uk along with your salary expectations.

We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

Please note Cavanna Homes prides itself on recruiting directly, CVs received through agencies will not be considered.