Customer Information Assistant

☞ East Riding of Yorkshire Council

View: 102

Update day: 11-06-2024

Location: Beverley Yorkshire and the Humber

Category: Consulting / Customer Service Part-time

Industry: Government Public Administration

Job type: Part-time, Contract

Salary: £19,698 a year

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Job content

Could you be a Customer Information Assistant delivering excellent customer service to both staff within the Council and our East Riding residents?
We are looking for people like you!
If you thrive on providing excellent customer service and have strong ICT skills, excellent organisation skills and a passion for helping people to achieve their potential, then this could be the job for you!
We are seeking to appoint a part-time Customer Information Assistant (18.5 hours per week). The post is externally funded (hence the fixed term appointment) but we hope to be able to extend the term in the future.
This is an interesting, demanding and varied role that requires resilience and the ability to multi-task.
You will be helping people to make decisions about learning and development opportunities and you should have experience of dealing with customers in face to face/ telephone/electronic platform situations and be confident in your approach.
Ideally, you will be flexible with your working hours. Evening work may be required on occasions but the main working hours can be agreed between 8am and 5pm. We are looking to provide customer support over the week but that does not necessarily mean all 5 days.
This is an excellent opportunity for someone with a passion for customer service, who is self-motivated, highly organised and resilient and keen to join our friendly team.
What we need from you
A commitment to providing excellent customer service
High level of communication skills – both written and oral
Excellent IT skills including ability to communicate through electronic platforms
Good administrative skills
Excellent organisational skills
Experience of working within a fast-paced environment with challenging deadlines
Please refer to the employee specification when completing your application form.
What you get in return
A chance to share your passion for customer service and lifelong learning
Relevant training and support
Support from our experienced team
A professional and experienced line manager
If you think you have the skills that we need, then please apply online today and help us to build a strong and successful team that can deliver outstanding results. If you want to call and discuss this opportunity then please contact Marie Jenkins 01482 391166
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Deadline: 26-07-2024

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