CRM Manager

Internationally successful: The Wienerberger Group

Come and join us as a CRM Manager at our Head Office site in Cheadle!

Wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction.

With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.

Wienerberger are committed to promoting equality, valuing diversity and working inclusively. We encourage applications from all regardless of age, gender, ethnicity, disability, sexuality, social background, religion and faith. We pride ourselves on our friendly and inclusive culture, and continually strive to maintain this.

About the Role

As CRM Manager you will …

• Be responsible for the continued CRM implementation and advancement of its strategy, plans and systems for Wienerberger Ltd
• Develop the strategy of CRM to be at the centre of all Commercial operations
• Be responsible for the integration of the Wienerberger Business Units to CRM focusing on standardisation and accountability
• Business Partner the Commercial functions to align the CRM processes, ensuring systems are maintained in line with the Digitalisation strategy of the Group
• Be responsible for the day-to-day running and maintenance of CRM and the Ceramix (mobile version of CRM) functionality
• Ensure stakeholders are held accountable for data quality & completeness in the CRM system for customer data and project pipeline information
• Take a central role in the planned upgrade of SAP CRM to SAP Sales Cloud
• Represent the UK within the CRM Development Council (CDC) to jointly define the future functions and modules of Ceramix
• Support, train and monitor all business users of CRM across Sales, Marketing, Technical, Category and Customer Support
• Check pricing templates and supervise CRM project offers and price agreements
• Support GDPR requirements in conjunction with UK Data Compliance team
• Challenge the Sales team focusing on project pipelines and agreements made with customers
• Develop and maintain CRM reporting in the current reporting tool Qlik
• Provide KPI reporting and meaningful insights from Commercial data and articulate these to the SLT
• Provide input to the Budget process highlighting potential P&L risk and volume requirements based on pipelines

Hours of Work: 9.00am to 5.00pm, Monday to Friday

About You

• Experience of SAP systems including CRM
• Demonstrate Commercial acumen with an understanding of Project sales
• Advanced IT skills, especially Microsoft Office experience
• Strong analytical skills
• Excellent communication & interpersonal skills, team player
• Planning & organisational skills

About our Benefits

• Professional growth, training and opportunities to hone your skills and knowledge
• Bonus Scheme
• Ability to purchase additional holidays
• Company Pension
• SIP – ability to become a shareholder via our Share Scheme
• Life Assurance
• Flexible benefits offering (including health, wellbeing and money saving opportunities)

So what are you waiting for? Come and join Wienerberger as a CRM Manager and start growing your career with us today!

The closing date for this role is subject to change and may be closed earlier than advertised.