Creative Technical Assistant- Media & Technical Equipment Store

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Job Detail
Technical Services, MediaCityUK
School of Arts, Media & Creative Technology

Creative Technical Assistant- Media & Technical Equipment
Store – Grade 4

Role Title: Creative Technical Assistant, Media & Technical Equipment Store

Reports To: Broadcast Media & Journalism Equipment Store Manager

Overview

The University of Salford takes pride in its local roots, while also being recognized for its excellence in teaching, research and enterprise activity regionally, nationally and internationally. We sit at the heart of the Northern
Powerhouse and actively engage with stakeholders across the region and beyond to embed our industry collaboration activity in the curriculum, ensuring our students receive the best possible experience and are fit for their future after graduation.

The School of Arts, Media and Creative Technology is a leading centre for practice-based education in the creative disciplines. Through significant investment in our staff and facilities, we are strengthening our position as a centre of excellence for socially engaged teaching practice and research whose graduates are sought after as content creators and for the innovative application of creative technology, both in the creative industries and across wider sectors of the economy. We have a clear vision to become a top quartile provider of practice-based education in the creative industries, continuing to advance our standing as a destination of choice for students in the UK and internationally.

Our £55 million New Adelphi flagship building offers top-quality specialist equipment and facilities to suit all creative requirements. We are also the only UK university to have a campus at MediaCityUK, an international media hub next to prestigious media organisations such as the BBC, ITV, and Dock10, with industry-standard facilities that offer a professional environment for our staff and students. The School’s activities are organised into four Directorates, currently totalling around 4,800 students: Art and Design; Creative Technology, Journalism, Politics and Contemporary
History; Film and Broadcast Media; and Performance, Music, English and Dance.

The role holder will provide day to day delivery of the loan of specialist Broadcast Media & Journalism equipment to staff and students through the Media & Technical Equipment Store. The role also includes responsibility for, preparation and maintenance of equipment and administration and data collection support.

The position does include manual handling of equipment.

This is a full-time temporary position position for 6 months to 31/08/24

We are committed to promoting a truly diverse and inclusive community, a place where we can all be ourselves and succeed on merit.
Our student population is already incredibly diverse and we want to ensure that this is reflected across our colleague profile as well. We particularly encourage applications from women and individuals from minority ethnic backgrounds.

Role Purpose

The primary purpose of the Creative Technical Assistant is to provide support for the delivery of technical services to all our customers including students, academics and external clients. These facilities include TV and Radio Studios and high-end post production services within a multi-platform environment and high specification digital teaching spaces.

The role holder will provide day to day delivery of the loan of specialist Broadcast Media & Journalism equipment through the Media & Technical Equipment Store. The role also includes responsibility for, preparation and maintenance of equipment and administration and data collection support.

The culture and ethos of the post is directed towards customer focus, technical expertise, team working and continuous improvement.

The role will form part of a Creative Technical Demonstrator (CTD) team providing support across the specialist spaces at MediaCityUK and will report to the Broadcast Media & Journalism Equipment Store Manager based at MediaCityUK.
This team will have a day to day interface with the School of Arts, Media & Creative Technology and our Digital IT Directorate.

Responsibilities

▪ Provide advice and support to customers regarding the use of the Broadcast Media & Journalism Equipment Store and wider Media & Technical Equipment Store service.

▪ Demonstrate the correct methods and techniques for a range of specialist equipment relating to the subject area, to both staff and students, either on a one to one ad-hoc basis, or within scheduled groups.

▪ Provide support with preparation and ensure maintenance of specialist Broadcast Media & Journalism equipment.

▪ Provide a frontline professional service to customers.

▪ Maintain relevant databases to ensure the integrity of information and assets.

▪ Provide administrative support including the provision of basic instruction documentation, user guides for the use of specialist equipment and data collection.

▪ Provide support in obtaining supplier quotes, discounts, equipment repairs and to ensure all equipment is fully maintained, including fault finding and advising on suitable maintenance schedules for all installed equipment in the specialist area.

▪ Ensure the provision of excellent, relevant and timely customer service to all customers both internal and external.

▪ Foster and support a dynamic team approach within the MediaCityUK team, working effectively as a team member with other staff, including providing support when colleagues are absent and working to shared objectives.

▪ To undertake other such duties as the Broadcast Media & Journalism Equipment Store Manager may determine from time to time.

▪ Engage with the University’s commitment to put our students first and deliver services which are customer orientated, represent value for money and contribute to the financial and environmental sustainability of the University when undertaking all duties and aspects of the role.

▪ Engage with the Technician Commitment to promote the visibility, recognition, career development and sustainability of technical roles throughout the education sector.

▪ To promote equality and diversity for students and staff and sustain an inclusive and supportive study and work environment in accordance with University policy.

▪ Perform any other duties appropriate to the grade as may be required by the Dean of School/Head of
Division etc.

▪ Comply with the personal health and safety responsibilities specified in the University Health and Safety policy.

This role detail is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances.

Qualifications

essential criteria

A good standard of general education normally to include English & Maths at GCSE (or E A equivalent) level at Grade C and above

Undergraduate or postgraduate level degree in relevant subject area D A

Background & Experience

Essential criteria

Demonstrate experience of the most recent techniques of broadcast media and audio production.

Demonstrate experience in dealing with internal and external customers including allocating limited resources to meet customer needs.

Demonstrate experience of maintaining records in order to ensure the security of resources and document patterns of use.

Previous experience of working within the HE sector is desirable

Proven experience of providing a comprehensive customer service support in a busy working environment

Experience of problem solving and trouble shooting in relation to hardware and software.

Knowledge

Essential criteria

Broadcast media and audio production hardware.

Organising, and maintaining resources to ensure best availability of facilities and equipment.

Skills & Competencies

Essential criteria

Competencies in relevant areas of broadcast media and/or Journalism practice.

Ability to prioritise workload effectively and to meet agreed timescales

Strong customer focus – demonstrating a thorough understanding of the customer needs.

Ability to build relationships and work effectively as a member of a team.

Proactive and open communication skills with the ability to present oral and written information clearly

Flexible and accommodating attitude to time keeping

A smart appearance and positive outlook

Competent use of Office 365

Job Types: Full-time, Temporary contract

Salary: £12.86 per hour

Expected hours: 36.25 per week

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (required)

Experience:

• customer service: 2 years (required)
• working within the arts and media field: 2 years (required)
• Manual handling: 1 year (required)

Ability to Commute:

• Salford (required)

Work Location: In person