Commodity Lead Manager

☞ Jaguar Land Rover

View: 104

Update day: 01-06-2024

Location: Coventry West Midlands

Category: Merchandising / Purchasing / Supply Chain

Industry: Motor Vehicle Manufacturing

Position: Mid-Senior level

Job type: Full-time

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Job content

REQ ID: 76682

JOB TITLE: Commodity Lead Manager

SALARY: Competitive

POSTING END DATE: 17.05.22

LOCATION: Coventry

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

What To Expect

The Commodity Lead Manager is responsible for the overall development and delivery repair processes within all commodities. Make sure that the repair plans are agreed and enable a fast and effective repair with a technician focused approach for retailer technicians. You will also be responsible for the overall service strategy and be the voice of Service, Diagnosis and Repair (SDR) in commodity strategy reviews (CSR) and Bill of Design (BOD) reviews within Global Customer Service (GCS) and Product Engineering (PE). You will be responsible for a team which will consist of commodity leads and feature engineers who will develop and deliver the strategy.

Key Accountabilities And Responsibilities
  • Act as the service lead at various engineering escalation meetings for issue resolution and diagnostic status updates.
  • Lead all issue escalation discussions for your commodity to maximise the delivery of the commodity strategy and vehicle reparability.
  • Lead the Commodity lead and feature engineers within the commodity. You will set the service strategy via CSR, BOD and Service standards.
  • Lead the design, development and publishing of the end-to-end diagnosis and repair plans and information within TOPIx.
  • Lead the SDR discussions across the wider technical service, customer service and parts teams within commercial.
  • Develop and deliver project plans for the delivery of the end-to-end diagnosis and repair plans to the appropriate program milestones (typically TT and Job#1).
  • Work with PE on new vehicle features/systems. Make sure PE understand the repair and diagnostic standards/ requirements that enable the new feature/system to be diagnosed efficiently in the retailer.
  • Review e.g. Failure Mode Effect Analysis (FMEA) Fault Tree Analysis (FTA), Service Bill of Material (SBOM) to confirm full end to end diagnosis and repair plans are correct and aligned. Develop close working relationships with PE teams for future on-board/off-board diagnostic capability.
  • Lead validation and identify process improvements on current published procedures for diagnosis or software issues.
  • Lead the creation and revision of service standards and requirements for your commodity or unit(s). Make sure feedback and lessons are learnt for future vehicle programs.
  • Provide strategic direction on complex customer cases using diagnostic specialised skills to interpret data and improve the overall technician experience and Right First Time (RFT) repair.
  • Liaise with Customer Service Quality (CSQ) team to create technical fixes for vehicle concerns by being the single point of contact for support issues within the SDR feature team for your feature(s).
  • Assist the development and provide feedback on Part II specifications and FTAs (i.e. Attendance of PE workshops, supplier reviews, sign-offs events).

Knowledge, Skills And Experience

WHAT YOU’LL NEED

Essential
  • Proven history in the delivery of Customer focused approaches to resolve technical issues
  • Experience in reviewing and interpreting complex situations to develop a diagnosis and repair approach
  • Extensive management and leadership capabilities in a highly complex technical automotive environment
  • Significant knowledge of vehicle technology including new trends (e.g. electrification)
  • Proven history of managing and developing individuals within the team
  • Proven history of delivery in a customer focused environment under tight deadlines
  • Proficient in succinctly presenting issues at multiple levels in the business to drive understanding, provide resolutions and meet objectives
  • Proven competency in budget management and supplier relationships
  • Academic degree within engineering or equivalent experience

Desirable:
  • Whole vehicle knowledge, a good working knowledge of vehicles and vehicle systems and an understanding of the latest vehicle technologies
  • Understanding of OTX format and experience in the development of OTX Diagnostic tests and OTX applications
  • Understanding of franchised retailers, their needs and drivers
  • Automotive serviceability knowledge
  • UK Driving licence

Personal profile:
  • Knowledge and a desire to embrace and drive future industry standards and technology
  • An individual, who works independently, is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment.
  • An individual with the capability to combine a short term, pragmatic focus with medium term planning
  • A resilient and enthusiastic who responds constructively to new ideas and inputs
  • A good communicator with the ability to communicate complex ideas
  • An effective team player, actively develops and supports team members

SO WHY US?

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan, private medical cover and performance related bonus scheme. As a manager, you’ll also be able to select one of our luxury premium vehicles to lease at a fraction of the cost. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.

Jaguar Land Rover is committed to equal opportunity for all.
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Deadline: 16-07-2024

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