Apprentice Telecoms Engineer

Job content

Job Description – Apprentice Telecoms Engineer

The Opportunity

Our client is recruiting for an Apprentice Telecoms Engineerto join their team in Southampton.

The Information Communication Technician Level 3apprenticeship programme that we are offering,will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

Looking for your next role? Something that is truly rewarding, exciting and working in an environment that is fun, vibrant and allows you to thrive?

We are a dynamic and innovative communications company on the cutting edge of

technology. We are looking for someone that is technically minded, confident with customer engagement,

and loves to solve a problem and provide exemplary service, is this you? You’ll be part of the Operational

Service Team as an Apprentice Telecoms engineer providing support for our customers.

The Position

Job Title:Apprenticeship Telecoms Engineer

Apprenticeship Course:Information Communication Technician Level 3

Apprenticeship Duration:12-15 Months + EPA

Location:Southampton, SO15

Working Hours:Monday-Friday 9-17:00

Salary:£14,000

Role and Responsibilities

The main responsibilities will include providing remote / onsite support, installing and configuring hardware.

and software components and to perform system builds. You will train users as required on all hardware and software. You’ll also support the service desk.

● Provide technical support, troubleshooting in order to resolve incidents.

● Handling support or service requests for connectivity and telecoms systems.

● Managing incoming support requests via the support system, telephone and e-mail and dealing with

such requests in a timely manner to completion or escalation.

● Providing consistent and prompt support and guidance to a high standard for all customers, keeping

them informed of progress in the event of issues not being resolved immediately.

● The ability to prioritise your workload, triage problems and escalate where required.

Desired Qualities, Skills and Knowledge:

We are looking for someone who has / is;

● Experience in the Telecoms industry is required.

● Knowledge of managed & structured cabling, or Wi-Fi connectivity including routers, switches,

access points.

● Skilled in installing and maintaining telecommunication systems, including PBX and broadband.

● Experience in delivering telecom projects (build, installations, customer training).

● You’ll need to be able to work on your own utilising self-initiative to make decisions in the interest of

the customer and business.

● Excellent customer facing skills.

● Full (Valid) UK driving license (over 21 required for van insurance purposes).

We believe in fostering a collaborative and fun work environment where our team can thrive. In

addition to a competitive salary of up to £14,000, we offer a range of benefits to our employees, including:

● 4 day working week

● Wellness programmes

● Company incentives and events

● Excellent career progression

● Starbucks card & Love2Shop vouchers

● Refer a friend scheme

● Discounted broadband and mobile SIM plans

● Performance Bonuses

● Generous annual leave, plus your birthday off each year

● Fully expense company vehicle

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Job Type: Full-time

Salary: £14,000.00 per year

Schedule:

• Monday to Friday

Licence/Certification:

• Driving Licence (required)

Work Location: In person