Administrator 1
View: 104
Update day: 01-06-2024
Location: Warrington North West
Category: IT - Software
Industry: IT Services IT Consulting Software Development Technology Information Internet
Position: Mid-Senior level
Job type: Full-time
Job content
Job title: AdministratorLocation: BirchwoodSalary: £21,500 per annum, plus Serco benefitsWorking hours: Permanent, Full-Time, 37.5 hours per weekHere at Serco we work with Asylum Accommodation and Support Services to assist individuals through the asylum system, which includes providing them with temporary accommodation. AASC contracts offer a range of improvements, with a particular focus on assisting individuals through the asylum system. They will ensure that vulnerable asylum seekers have access to the support they need and set clear requirements on the standard and condition of accommodation.As an Administrator you will play a crucial part to ensure service users’ needs are met within agreed timeframes in accordance with Serco’s contractual obligations to UK Visa’s & Immigration (UKV&I), in relation to accommodation (and transport) for service users.You will be responsible for building effective relationships with key stakeholders, both internally and externally across the Asylum Accommodation and Support Services contract to ensure excellent service delivery standards. You will ensure appropriate scheduling and prioritising of repairs and defects to internal and external operatives, including correct category of work, timescales and correct recipient, in compliance with the contractual requirements.Some Of Your Other Key Accountabilities Will Include- Maintain data integrity of the IT systems to support performance reporting
- Deal with vendor queries on a daily basis and escalate to Service Delivery Manager where appropriate
- Review classifications of reported defects and re-classify any incorrectly categorised defects fed through to the IT system
- Ability to travel within the regions and occasionally within the UK (a valid UK driver’s licence is essential)
- Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (the role is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office)
- Pension – 6%
- Childcare vouchers
- Bike4Work scheme
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
- A safe and supportive culture
- A company passionate about diversity and inclusion
Deadline: 16-07-2024
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