Welcome & Service Assistant

Job description

Summary

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

Hours: This role is based on annualised hours, where the amount of hours you work each month may vary and includes weekend work. However, your salary will be paid in 12 equal instalments over the year.

Salary: Please note that the salary advertised has already been prorated to the part time hours

Contract: Permanent role

What it’s like to work here The beauty of Stowe and the surrounding area has attracted visitors for over 300 years and the wider portfolio includes Claydon House, a medieval tower and duck decoy at Boarstall, Long Crendon Courthouse and Buckingham Chantry Chapel. Along with the friendly team, this area is a great place to work! What you’ll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we’re looking for

• Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
• Proven experience of working to measurable targets
• Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
• Skilled listener with great people skills
• Strong written and verbal communication skills
• Well organised and able to work with minimum supervision

The package

Benefits for working at the National Trust:

• Flexible working whenever possible

• Free parking at most locations

• Discounts in high street stores, cinemas, National Trust properties and cafes.

• Free entry to our properties for you, a guest and your children (under 18)

• Generous annual leave

• Subsidised health cash plan

• Free 24-hour support service

• Substantial pension scheme of up to 10% basic salary

• Training & Development tailored to you

• Up to 5 days of paid volunteering for you.