Welcome Host Executive

☞ Relais & Châteaux

View: 101

Update day: 07-05-2024

Location: Ripon Yorkshire and the Humber

Category: Design - Web Arts / Design Architecture / Interior Design IT - Software

Industry: Food & Beverages Retail Hospitality

Position: Associate

Job type: Full-time

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Job content

Company: Relais & Châteaux jobs Grantley Hall
Grantley Hall is an exclusive, five-star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Job Description

Welcome Host Executive at Grantley Hall

We currently have an exciting new opportunity for a Welcome Host Executive to ensure all guests and visitors receive a warm and friendly, 5* welcome when arriving at Grantley Hall and that this information is communicated to the main Hall ensuring this welcome follows through to their arrival at the Hall.

Key Responsibilities
  • To assist and welcome all visitors and guests at the gates in a 5* manner as they arrive at Grantley Hall at the Gate House as per the standard operating procedure.
  • To liaise with Reception and Hotel Porter team to inform them of when guests are arriving by clear communication.
  • During crossover shifts to support the Front Office operation in greeting guests at the Hall. Additionally, assisting with parking vehicles, moving luggage and show arounds.
  • To assist with any other duties as required to support the business demands.
  • To follow shift procedures and duties as set out by the Rooms Division and Front Office Managers.
  • To ensure that the there is a presence at the Gate House at required times and that breaks are managed with the businesses needs in mind.
  • Basic monitoring of the security system, escalating any concerns to Rooms Division, Front Office or Duty Managers.
  • To ensure that all training relevant to the role is completed in a timely manner, including E-Learning and other training sessions.
  • To ensure all equipment functions correctly and report faults immediately.
  • To attend training courses and meetings as required.
  • To be flexible in one’s duty and to carry out additional tasks when requested and when the business demands. To complete any projects assigned by Senior Management.
  • To ensure the company’s Health & Safety policy and fire procedures are adhered to at all times, making staff aware of their responsibilities.
  • To know and live Grantley Hall’s values every day without compromise.
  • Any other duties, deemed necessary.
Key Responsibilities
  • Experience in a similar position, within the 5* Hospitality Industry in desirable, however full training will be given.
  • Excellent verbal and written communication skills.
  • Computer literate, however training will also be given on this.
  • Excellent customer service skills with the ability to communicate at all levels.
  • Well presented, adhering to Grantley Hall’s grooming standards at all times.
  • Full clean driving license and over the age of 25 due to our insurance policies is desirable.
  • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.
Profile description We currently have an exciting new opportunity for a Welcome Host Executive to ensure all guests and visitors receive a warm and friendly, 5* welcome when arriving at Grantley Hall and that this information is communicated to the main Hall ensuring this welcome follows through to their arrival at the Hall.
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Deadline: 21-06-2024

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