Visitor Experience Officer

We’re looking for you to join our team at the Cheshire and Wirral portfolio. Have you got fantastic customer service skills? Are you a creative individual who has a passion for marketing and communications? We’d love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, there’s always something to share with our visitors, and it will be you job to make sure we’re doing that all year round.

This is a fixed term contract due to end when the previous employee returns from parental leave. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months.

What it’s like to work here:Little Moreton Hall, a timber-framed building, surrounded by a scenic moat, has defied logic for over 500 years and is still standing strong. Built to make a statement of their status by the Moreton family, Little Moreton Hall was constructed during the Tudor period, with the earliest part of the house begun in around 1504. Nestled at the back of the hall is the manicured knot garden, where we grow herbs and vegetables that the Tudors would have used for their cooking and medicines. We also grow produce, which we use locally on site in our tea-room and our pantry.

What you’ll be doing:As a Visitor Experience Officer, you’ll be responsible for the delivery of effective interpretation and engaging programming to deliver a year round offering of events at the property. Working alongside the Experience and Visitor Programming Manager, you’ll develop engaging and meaningful interpretation that can teach, move and inspire our visitors.

Understanding how and why we engage our supporters is key. Working with our spirit of place, you’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent. As a champion of exceptional visitor experiences, you’ll join a high performing team and will regularly be involved in the duty management rota helping run the visitor operation.

Please also read the full role profile attached to this advert.

Who we’re looking forIt’s a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:

• A flexible customer focused approach, with high standards of customer service

• Excellent people skills, enabling strong relationships, both externally and internally

• Experience of working to multiple deadlines and managing own workload

• Excellent communication skills, both verbal and written

• A hard working approach, be committed and a team player

• Strong IT skills - Microsoft Office, as well as web and social media applications

• Experience of producing interpretation, marketing or promotional material

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice