Visitor Experience Assistant

☞ National Trust

View: 101

Update day: 28-05-2024

Location: Knutsford North West

Category: Restaurant / Hotel / Tourism

Industry: Education

Job type: Permanent, part-time

Salary: £9.38 per hour

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Job description

Summary

Working within a bustling atmosphere as part of passionate team this role as a Visitor Experience Assistant plays a core part in providing fantastic customer service.

The Hours: 156 per year, the majority worked between February - October.

The Salary: £9.39 per hour

Duration: Permanent Contract

What it’s like to work here

Little Moreton Hall, a timber-framed building, surrounded by a scenic moat, has defied logic for over 500 years and is still standing strong. Built to make a statement of their status by the Moreton family, Little Moreton Hall was constructed during the Tudor period, with the earliest part of the house begun in around 1504. Nestled at the back of the hall is the manicured knot garden, where we grow herbs and vegetables that the Tudors would have used for their cooking and medicines. We also grow produce, which we use locally on site in our tea-room and our pantry.

Click here for more information about this location What you’ll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As the Visitor Experience Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Please also read the full role profile attached to this advert.

Who we’re looking for You’ll be:
  • Helpful & Friendly
  • Customer focused with a positive attitude
  • Enthusiastic with a willingness to learn
  • A team player, but also can work on your own initiative
The package

Benefits for working at the National Trust:

  • Flexible working whenever possible
  • Free parking at most locations
  • Discounts in high street stores, cinemas, National Trust properties and cafes.
  • Free entry to our properties for you, a guest and your children (under 18)
  • Generous annual leave
  • Subsidised health cash plan
  • Free 24-hour support service
  • Substantial pension scheme of up to 10% basic salary
  • Training & Development tailored to you
  • Up to 5 days of paid volunteering for you.

Click here to find out more about the benefits we offer to support you.

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Deadline: 12-07-2024

Click to apply for free candidate

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