Transport Network Operator (Travel Information)

☞ Auckland Transport

View: 106

Update day: 07-05-2024

Location: Bishop Auckland North East

Category: IT - Software

Industry: Nonprofit Organization Management Government Administration Financial Services

Position: Entry level

Job type: Full-time

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Job content

There’s much more to Auckland Transport (AT) then meets the eye! Ahead of us are some exciting projects and change, from delivery of our transport services to critical infrastructure projects, we employ some of the best innovators, leaders and talent in the game. We are continuing to invest in the talent needed to enable Easy Journeys across Auckland. If delivering worthwhile and meaningful work matters to you, consider applying for a role with us.

About The Role

As a Transport Network Operator, you will be engaged in activities within a specific area of focus of Travel Information while supporting and managing the transport system across New Zealand. The role monitors and responds to planned and unplanned events on and around the transport network, as well as providing accurate, relevant and timely traveler information to road users.

You will be in a team that keep the transport system operational and optimised to meet the needs of all New Zealanders.

Key Responsibilities
  • Actively monitor and manage the transport network (all modes, assets and facilities) in real time, mitigating and implementing network improvement interventions and making critical decisions that enhances the safety of customer journeys.
  • Work collaboratively and closely with colleagues, partners, stakeholders, contractors and operators to improve customer journeys in a multimodal Transport Operation Centre.
  • Undertake a level activity in monitoring, responding to planned and unplanned events and optimising customer journeys
  • You will utilise a range of communication tools, including social media, voice communication and updating live media broadcasting.
  • You will also provide information to the general public and monitor systems to ensure all services are working.

The Ideal Candidate Will Have
  • A relevant tertiary qualification or studying towards (preferred)
  • Experience working in customer-focused role(s), preferably with a focus on providing customer information
  • Demonstrated success using a range of communications channels, including social media
  • A current and valid NZ Driver’s Licence (or equivalent)
  • Experience working with strict policies and standard operating procedures
  • Experience and success at learning, using and understanding bespoke software
  • Experience in use of Microsoft Office applications, particularly Word, Excel, PowerPoint, Outlook and SharePoint
  • Ability to multi- task and be highly organised; plans and prioritises well, managing time to focus self on the most important activities
  • Personal resilience. Able to sustain a high level of energy and positivity during times when they, the organisation or the group is under extreme pressure
  • Demonstrates good problem-solving skills and the ability to apply an analytical approach to arrive at a solution that reflects best practice often under pressure
  • Demonstrates good judgement and the ability to make justifiable, pragmatic, safety focused, and policy aligned decisions.
  • Demonstrates good verbal and written communication skills and a strong ability to collaborate with others
  • Displays a strong customer service ethos
  • Possesses a strong achievement/delivery focus - sets high standards including accuracy, attention to detail and meeting deadlines.
  • Displays strong team skills, contributing to team success
AT embraces inclusion, we are a hugely diverse organisation. To nurture this, our Flexible Working initiative empowers our people to work flexibly in ways that work for them, our customers and our business. All flexible working options are mutually agreed between our people and their leaders. We invite all candidates to share early in the recruitment process what flex arrangements might work for you.

Welcoming Talent With Aligned Values Is Important To Us, Our Values That Guide Every Encounter Are

Our values are woven in to all we do at AT. We recently refreshed our values as a team to ensure they were meaningful and truly reflect how we behave with one another.
  • Manaakitanga - We care ……..full stop
  • Tiakitanga - Safe with us
  • Whanaungatanga - We connect
  • Auahatanga - Better, bolder, together

Some Of Which Include

In addition to delivering worthwhile work that matters, while also investing in you personally with opportunities for growth and development, we offer our team a raft of other great things.
  • Investment in your professional development and training
  • Opportunity for greater leadership and accountability, the authority and autonomy to make lasting decisions
  • Paid parental and partner leave
  • Study assistance
  • Health and Wellbeing benefits
  • Professional memberships
Sound like you? We’d love to receive your application!
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Deadline: 21-06-2024

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