Training Associate - German Speaking

☞ Microsoft

View: 101

Update day: 07-05-2024

Location: London

Category: Education / Training

Industry: Information Technology

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Job content

As part of our Microsoft London Training Team, you have the unique opportunity to impact our company’s mission every single day.

You will be joining Microsoft Hub at an exciting time as we look to reimagine new spaces that provide a digital experience to our customers in our Microsoft Experience Centre based in London, Oxford Circus. Our customers can visit our Microsoft Experience Centre where they can continue to learn, buy and receiving support across software and hardware.

We are looking for a German speaking Training Associate who will deliver best in class training to our SMB, EDU and Enterprise customers.

Responsibilities

Responsibilities

Customer Knowledge and Obsession

  • Understands customer business needs through background research and initial conversations; partners with manager and stakeholders to identify and align training content with customer goals.

Training Program Customization

  • Leverages, aligns, and integrates communication training content and customizes the messages (e.g., resource documents, training documents, presentations, web-based information) for specific customers under the direction of senior team members.

Facilitate Training

  • Co-facilitate Microsoft technology training workshop sessions for large and small groups of Enterprise, Corporate (SMC), Small Business (SMB), and Education (EDU) customers to drive product usage and adoption of product and services. Uses established training agenda and communication plans to facilitate relevant training via the phone, email, video, and in-person when appropriate.

Trusted Advisor

  • Articulates to customers how Microsoft technology (i.e., Microsoft 365) can enable digital transformations and increase functionality and efficiency or work; engages customers in discussions to identify opportunities in their work, in collaboration with partners and services. Builds and maintains relationships with the Assisted Sales, Enterprise, SMC, and EDU account teams and shares sales opportunities. Drive end-user excitement and Microsoft 365 adoption and usage with a focus on Microsoft Teams. Identifies and escalates blockers for resolution to accelerate customer usage.

Learning

  • Completes all required training and obtains relevant product and role certifications aligned to the role and workload/industry; proactively asks for help and is open to feedback and coaching from managers and teammates; seeks essential knowledge of training techniques and Microsoft products.

Achieve Targets

  • Meets or exceeds expectations for number of events and users trained.

Qualifications

Achieve Targets

  • Meets or exceeds expectations for number of events and users trained.


Knowledge, Skills, Abilities

  • Fluent in both German and English at a professional level is essential
  • Accountability
  • Cross-Team Collaboration
  • Interpersonal Skills
  • Negotiation
  • Oral Communication
  • Tenacious Work Ethic
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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Deadline: 21-06-2024

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