Learning and Development - Operational Manager

☞ Financial Ombudsman Service

View: 102

Update day: 31-05-2024

Location: London

Category: Education / Training

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Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Learning & Development Operational Manager
As the L&D Operations Manager, you will drive a transformative initiative aimed at reshaping our current onboarding process for our casework teams, condensing the current 18-week timeline into a more efficient, impactful, and modular approach.
Contract: Fixed term contract 12 months
Working hours: 35 hours per week is full time.Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £58,000
London docklands
Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
This role demands exceptional digital acumen, outstanding project management capabilities, and adept stakeholder management skills. Your proactive approach and ability to take initiative will be essential as you evaluate existing processes and content, manage budgets, and strategically plan for the future of our skills academy with the implementation of a modern and effective onboarding curriculum.
Key responsibilities
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
  • Leading a cross-functional project team tasked with redefining and optimizing our onboarding process, driving efficiency and effectiveness.
  • Demonstrating exceptional project management skills to oversee all aspects of the project, including planning, execution, monitoring, and reporting.
  • Managing allocated budgets effectively, ensuring resources are utilised efficiently to support project objectives.
  • Directly supervising a team of learning and development specialists, providing guidance and support to ensure alignment with project goals.
  • Fostering a culture of continuous improvement, encouraging team members to contribute ideas and solutions for enhancing the onboarding experience
  • Conducting a training needs analysis to gain insights into current processes
  • Redesigning all existing learning content into a modular, skills-based curriculum
  • identify areas for improvement and provide constructive feedback.
  • Utilising high-level digital intelligence to identify innovative solutions and incorporate technology-driven enhancements into the onboarding process.
  • Collaborating with Directors and other stakeholders to understand requirements, address concerns, and gain buy-in for proposed changes to the onboarding plan.
  • Actively engaging in stakeholder management, fostering positive relationships, and effectively communicating project updates and progress
  • Developing a strategic roadmap for the future skill academy, aligning with organisational goals and industry best practices.
  • Promoting inclusivity within the project team and across the organization, ensuring that diversity and equity are integral components of the onboarding redesign.
Minimum Criteria
  • Proven experience in project management, preferably in a learning and development or HR context.
  • Exceptional stakeholder management skills, with the ability to effectively engage and influence senior leaders.
  • Strong digital intelligence, with a keen understanding of technology trends and their application to learning and development initiatives.
  • Experience within a learning and development function, with operational knowledge of L&D processes and practices.
  • Demonstrated ability to lead cross-functional teams and drive results in a fast-paced, dynamic environment.
Desirable Criteria
We would also like you to have the following skills:
  • Familiarity with Workday, particularly in the learning areas and journeys, would be advantageous.
  • Understanding of instructional design principles, with the ability to support the creation of digital learning content.
Why Financial Ombudsman Service?
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:
https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
  • 25 days holiday entitlement, with the option to buy extra or sell days
  • Generous pension
  • Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
  • Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
  • Employee Assistance Programme
  • Extensive opportunities for personal and career development
  • Fully equipped on-site gym open 24 / 7
  • Extensive Well-being resources including on-site therapists
  • Beautiful and bright London office looking over the Thames and near to mainline stations
  • Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
How do I apply?
  • Please apply by uploading your current CV
Applications need to be submitted 23:49 Sunday 12th Many 2024
Successful candidates will be invited to interview with the Learning and Development Manager, and Head of Organisational Capability
Due to high application numbers this advert may end earlier than the date specified, so please don’t delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We’re proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please emailhrsupport@financial-ombudsman.org.ukand let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!
  • LinkedIn: Financial Ombudsman Service
  • Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us
Good luck with your application!
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Deadline: 15-07-2024

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