Trainee Fibre Engineer

About Wessex Internet

Wessex Internet is a dynamic and fast-growing Internet Provider in the South West that is changing the way full fibre broadband is rolled out in rural areas. We believe that the countryside deserves lightning-fast broadband and are passionate in delivering a fantastic service to thousands of customers whose copper line upgrade is deemed uncommercial by the rest of the industry.

We design, build, and manage our own 3000km FTTP (Fibre to the Property) network in-house and are one of the leading suppliers making use of several Government funded voucher programmes. We are excited to be extending our network and bringing full fibre broadband to over 10,000 homes and businesses in the New Forest with connection aimed for February 2024.

Wessex Internet is a multi-award-winning company, having won multiple awards including; Overall Fibre Provider of The Year 2023, Best Rural Fibre Provider 2023 & 2022. As well as Best Rural Hard to Reach Project 2022 & 2021.

Wessex Internet is growing fast; we have doubled in size in the last 18 months and currently have over 215 full-time members of staff. Our vision is to scale whilst retaining our excellent and personal customer service. In order to make our teams more effective and efficient we are investing in world class business systems and processes. Wessex Internet wants to change the broadband experience, setting it apart from other internet providers.

We believe in building a great place to work, where everyone’s contribution is valued, and everybody has the chance to raise their ideas and make a difference every day. Wessex Internet is a finalist in the 2023 UK Fibre Awards 2023 for the Best Company to Work for.

Every one of us is responsible for the continued success of Wessex Internet, each individual has something valuable to offer, and together we’re constantly looking for better ways to serve more people. We offer multiple career pathways and excellent career progression from Civils, Planning to office staff. It is an exciting time at Wessex Internet and we are recruiting for the best people to join us!

The Role

Wessex Internet have an exciting opportunity for a trainee to learn new skills in a fast-growing industry, with job specific training and industry recognised qualifications. We have a structured induction and probationary training plan tailored to our employees. At Wessex Internet, we are proud to offer ongoing development and career opportunities. With a rapidly expanding Service Delivery Department, we are supporting progression from within, focusing on upskilling and developing our Engineers to become our future leaders.

This is a fantastic opportunity for you to gain the following PIA training qualifications at no cost to you! Giving you the best start in your new career.

• NRSWA
• SA001 & SA002
• S7 & S8
• MEWP

The initial training for this role is supported by Dorset Council, in conjunction with the Local Government Association.

Responsibilities

• Installing full fibre internet connections to both residential and business properties
• Diagnose and restore service issues to maintain customer connections
• Carry out emergency and scheduled maintenance across the Wessex Internet network
• Work as part of an engineering team providing assistance and resource for the maintenance of the ISP services
• Provide ‘out of hours’ cover on a rota basis during evenings and weekends
• Working at height to install equipment on masts and customer houses
• Working as an individual and as part of a team to achieve company targets and KPI’s
• Adherence with Health & Safety legislation

Requirements

• Great communication and customer service skills
• Extensive knowledge of the telecoms industry, ideally with installation experience
• Takes a proactive approach to problem solving in a team environment
• Honesty and reliability
• The ability to work on your own initiative with strong self-organisational skills
• A strong willingness to learn new skills and adapt to evolving processes
• Be confident working at height and ideally have received certified training
• Must hold a full UK driving licence for at least 12 months

Benefits

• 25 days of annual leave, plus bank holidays
• The option to buy or sell an additional 5 days of holiday
• Enhanced Family Pay
• Private Medical Insurance
• Life Assurance
• Income Protection
• Cycle to Work Scheme
• Tech Scheme
• Opportunities to progress your career - We’re a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we’ll help you reach your potential
• Free breakfast – including fruit, snacks, teas & coffees available throughout the day
• Regular social events
• Free onsite parking
• 75% discount to Wessex Internet package

Find out what it’s really like to work at Wessex Internet from some of our team by visiting https://www.wessexinternet.com/careers/ and watch our short video https://youtu.be/5U1j7GzB3Cc

Salary: £26,000-£28,000 per annum DOE

Role Type: Full Time/Permanent

Hours: 40 hours per week

Location: Office based near Blandford Forum, Dorset

Holiday: 25 days plus bank holidays