Telephonist/Administrator - Central Administration Processing

An exciting opportunity has arisen for a Telephonist/Administrator to join the Central Administration Processing team. The successful candidate will mainly provide telephone support, answering inbound and making outbound calls as appropriate. They will welcome and deliver a friendly, efficient, first-class service at all times.

Duties will include:-

• Answering calls from the Firm’s main switchboard number
• Redirecting calls and general enquiries to the correct department and lawyer
• Ensure both private and corporate client’s expectations are being met in the most efficient way

• Administrative duties including photocopying, scanning, booking couriers and taxis, opening and closing files; chasing for documentation and updates from clients where appropriate

The successful candidate will have an excellent telephone manner and be able to demonstrate exemplary customer service skills. They will be professional in approach and conduct with excellent communication skills.

Life at Hugh James

Although our workforce has grown to more than 700, we have retained and nurtured a unique culture which is based on hard work, exceptional talent, ambition, empathy, innovation and good humour. It is those qualities that have helped us grow the business to where we stand today.

Key to our growth strategy to date has been the recruitment and development of great people. This will remain the case as we look forward to the years ahead. Life at Hugh James is vibrant and full of opportunities.

Our culture is friendly and collegiate, but we maintain the professional atmosphere you would expect from a modern, leading law firm. All our staff have access to industry-leading training and mentoring to ensure they reach their potential.

Some of our benefits on offer include:

25 days holiday plus bank holidays

Two Corporate Social Responsibility days

Birthday day off

Death in service equivalent to twice annual salary

Auto enrolment pension scheme

Employee Assistance Programme

Discounts for local businesses

Professional fees paid (subject to requirement for your role)

Employee recruitment incentive scheme

Travel season ticket loan (London only)

Hugh James is an equal opportunities and disability confident employer