Technical Account Manager (TAM) - Qualcomm - Farnborough, Hampshire, UK

Job content

Company:Qualcomm Technologies International Ltd

Job Area:Engineering Group, Engineering Group > Software Applications Engineering

Job Overview:
Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

General Summary

Provides technical expertise of software systems through sales presentations, product demonstrations, installation, and maintenance of company products.
The Technical Account Manager (TAM) is an engineering role coordinating all aspects of technical support assigned to the program and is the primary communication person with customers for technical topics. The TAM closely tracks and understands customers’ technical requirements/issues along with priorities/schedules and translates them into actions for internal teams. TAM will need to mobilize the required expertise calling on HW/SW application engineers, testing and development teams. The prime measure of success is the quality and responsiveness of the technical support delivered to the assigned project.

An ideal candidate will be coming with strong wireless communication background with project management experience.

The successful candidate will get a chance to work on cutting edge wireless technologies from leading device manufacturers to commercialization.

Responsibilities

• Solid technical knowledge of Qualcomm’s chipsets, technologies, and roadmap.
• Negotiating, establishing, and managing effective technical support activities & plans towards customers
• Tracking customer program schedules, priorities & risk management.
• Assessing complex technical issues arising from customer product developments
• Leading and coordinating engineering resources in resolving complex technical issues
• Building, maintaining, and leveraging a network of engineering specialists within Qualcomm
• Organizing technical training, design reviews and engineering workshops on behalf of customers
• Hosting conference calls and web meetings
• Providing Technical support to business development
• Building trusted relationship with customers and Qualcomm internal team
  
  

*** This role involves European and global travel up to 40%***

Minimum Qualifications

• Bachelor’s degree in Engineering, Information Systems, Computer Science, or related field.
• Knowledge and understanding of LTE, NR, IMS (VoLTE/Vowifi/VoNR) systems
• 5-7 years’ experience with debugging and analysis of wireless communication systems.
  

Preferred Qualifications

• 5-7 years Software Applications Engineering, Wireless Communication systems, or related work experience.
• 4 years of customer interfacing / management experience
• Familiar with key players in the wireless industry like device manufactures, infrastructure vendors, European carriers, etc
• Experience with embedded software development, integration & debugging
• Good communication and organizing skills
• Team player with a successful track-record of working inside diverse global organizations
  

Education

Minimum Qualifications

Bachelors - Computer Science, Bachelors - Engineering, Bachelors - Information Systems

Certifications

Work Experiences:

Skills

Preferred Qualifications

Skills

Education:

Software Applications, Wireless Communication Systems

References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Applicants: If you are an individual with a disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found here for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm is an equal opportunity employer and supports workforce diversity.

To all Staffing and Recruiting Agencies:Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers .