SUT Complaints Specialist

Job content

Be part of something altogether life-changing

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

What you’ll do
Co-ordinate Single Use (SU) Customer Complaints cases through the Cytiva Customer Feedback system
Review initial Case evaluation and assign cases to responsible departments/individuals
Own and participate in SU Cardiff Complaints Handling meetings
Perform and support on Complaint Root Cause Investigations
Draft and issue Customer Complaint Responses
Action Customer Documentation Requests (as appropriate)
Collate and communicate Customer Feedback metrics to Site and Department managers
Support other complaint CHU’s if requested by site leadership
Participate in field action process as relevant

Who you are
Minimum of 5 GCSE Qualifications or equivalent
Experience with Corrective Action systems, including complaint handling or equivalent with Analytical/problem solving/root-cause analysis skills
Preferred experience in a medical device, pharmaceutical industry or high volume manufacturing environment
Demonstrated knowledge of Quality systems
Preferably trained ISO9001/ISO13485 Auditor or certified in a relevant quality discipline (Not Essential)
Strong technical aptitude (i.e. able to read & comprehend technical documentation, ability to comprehend & execute procedures, demonstrated understanding of system documentation)
Customer Focused
Good presentation skills
Knowledge of MS Office suite

What we offer
As well as an excellent working environment, great company culture and plenty of room to grow and develop we also offer an exceptional benefits package to include
10% annual bonus
10% employer pension contribution
26 days annual leave plus bank holidays
Private medical insurance
Life cover
Income protection
A range of flexible benefits

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.