Social Sales & Service Specialist

Job content

Role Summary

To follow up on all social media enquiries. Providing expert advice to every customer when planning and booking from a full range of holiday products and destinations including Cruise.

This role will focus on delivering an exceptional end to end service from initial enquiry, booking, after sales, operations through to customers return to maximise customer retention whilst achieving targets and KPI’s.

Key Responsibilities

• Understand the customers needs to match the perfect holiday and have the knowledge to recommend the right product to suit every need
• Maximise all sales opportunities, switch selling, upselling, and offering holiday extras in a timely manner
• To be able to interact and build rapport with customers to ensure customer satisfaction and repeat business
• To assist with administration of pages on social media platforms
• Achieve all monthly Sales and Customer Service KPI’s, including conversion, PPB, Profit targets
• Complete end to end booking checklist to execute everything from providing customers with booking confirmations, tickets, balance collection to online check in and enhance holiday by suggesting ancillary products such as travel insurance, excursions & car parking etc.
• To keep in touch with all your individual clients, from pre calls check they receive tickets, welcome home calls, and proactively contact them with new offers
• Responsible for operations, including cancellations, Customer complaints, in resort issues
• To be involved with any other ad-hoc tasks/projects as may be required from time to time

Skills Required

• A passion for selling all holidays with a minimum of 2 years recent experience of general travel sales
• Outstanding product and supplier knowledge, with recent experience of selling holidays to all destinations
• Demonstrable record of achieving KPI’s, with the ability to sell confidently and turn enquiries into sales
• Exceptional customer services skills with experience of working in a customer focused environment
• Excellent communications, telephone manner and listening skills with the ability to anticipate customers’ needs
• Have a sound knowledge of social media platforms
• Ability to work in a fast-paced target orientated environment
• Excellent attention to detail
• Ability to use Microsoft packages – e.g., PowerPoint, Word and Outlook
• A genuine desire to achieve results, both personally and as part of a successful team

Reference ID: ISSSS-June 2021

Job Types: Full-time, Permanent

Salary: £18,604.00-£19,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• On-site parking
• Wellness programmes
• Work from home

Schedule:

• 8 hour shift

Work remotely:

• Yes