Site Reliability Engineer (ServiceNow) - Associate - Hybrid Working

Job content

As a Site Reliability Engineer (SRE), you’ll help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of our support and software development focuses on optimizing existing systems, eliminating/mitigating production outages, and reducing work through automation. You’ll join a team of innovative complex problem solvers with a diverse set of perspectives who bring thought-leadership, solution design and take measured risks. In this environment, you’ll take the lead on relevant projects, supported by an organization that provides the team work, collaboration, and mentorship you need to learn and grow. As an SRE, you’ll be focused on improving and enhancing reliability and sustainability of production applications and systems.

Responsibilities

• Design, code, test, and deliver software to automate manual operational work
• Troubleshoot priority incidents, facilitate blameless post-mortems and ensure non-recurrence of incidents through action-oriented problem management of incidents.
• Utilize and comply with established Agile framework (Kanban) throughout the development lifecycle
• Comply with Standards, Engineering and Architecture Library (SEAL) processes
• Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
• Identify application patterns and analytics in support of better service level objectives
• Design automated software, testing, and product upgrades, change management, and release management solutions
• Coach or manage teams as applicable
• Participate in the 24x7 support coverage as needed
  

Qualifications

• 5+ years of software engineering experience, with a Bachelor’s degree or equivalent experience.
• Hands-on experience with agile development, ALM tools, test automation, workflow automation, and solution design which can be applied to the ServiceNow platform.
• Proficiency in one or more technology domains, may be a cross-domain expert, able to solve complex and mission critical problems within a business or across the firm
• Working knowledge of infrastructure components (e.g. routers, load balancers, cloud products, container systems, compute, storage, and networks)
• Excellent debugging and trouble shooting skills with highly-complex systems and applications
• ServiceNow Certification (CSA or higher) highly desired.
  

The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.