Service Desk Team Lead

☞ Pertemps Network Group

View: 104

Update day: 01-06-2024

Location: Birmingham West Midlands

Category: Information Technology

Industry:

Job type: Full-time, Permanent

Salary: £30,000 a year

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Job content

Job Description

Time to move up in your IT career? Then look no further!

I am looking for a Service Desk Team Lead, to work for UK’s and Ireland’s top contract catering, hospitality, and business support services provider. The Service Desk Team Lead role will be based on site in Rubery (B45).

This is a great oppurtunity for a current Service desk Team Lead or someone who is looking to progress into a Service Team Lead role, As a Service Desk Team Leader you will play a critical role in the management of your team to provide 1st class support to Compass users. This will cover hardware and software support.

You will be logging, updating, progressing and resolving incidents, and service requests, to agreed standards and timelines. You will also act as an escalation point for your team A natural trouble-shooter with a talent for multi-tasking and prioritising workload, you will pay close attention to detail to progress tickets to a satisfactory outcome.

While on site you will have access to free food and drinks, free parking and the oppurtunity to take full advantage of the learning and development programes, these go all the way up to Master degree levels.

If this sounds like a role for you, do not hesitate to apply and we can discuss the role further.
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Deadline: 16-07-2024

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