Service Designer

Job content

Our Global Business Coordination Team are always seeking better ways to serve our customers, and as retail is constantly evolving, they need to bring about digital change that delivers real customer value. That’s why we’re on the lookout for multiple driven Service Designers to join the team.

As a Service Designer, you’ll be responsible for the delivery of conceptual and detailed designs to support the delivery of services to Aldi’s customers. You’ll need to be skilled at deeply understanding the customer journey, stakeholder mapping and creating overall service blueprint, as well as taking responsibility for the overall vision while working in close collaboration with the business and experience designers.

If you’re a creative individual that wants to make a real difference within the business, apply to join #TeamAldi today!

Key Responsibilities:

• Can envision the overall service and will coordinate with multiple teams to ensure the complete delivery of the initiative.
• Design world-class services that blend digital, physical and human interactions across multiple touch points, smartly bringing together user needs, business goals and technical realities.
• Translate customer interaction propositions/concepts into designs that illustrate simplicity despite system complexity.
• Develop the overall service design, including customer experience/customer journeys, business rules, stage design and branding guidelines in alignment with countries.
• Identify the needs of all stakeholders and operators in a service (both customers and service providers).
• Prototype and pilot new service experiences with customers.
• Develop, evaluate and agree both concept and detailed designs with stakeholders.
• Identify and develop service processes, equipment and automation requirements.
• Gather and agree service operational metrics, assumptions and business requirements for relevant areas.
• Lead on continuous improvement activity that make designs more repeatable and quicker to realise.
• Work with Strategy Team to understand which service propositions have been prioritised.
• Work with Technical Teams to incorporate technology solutions input to service designs.
• Work with Success Management Team to prepare full rollout of new services across the globe.
• Design at a conceptual (macro) and detailed level for new services being introduced for customers.
• Bring customer propositions to life from a service perspective.
• Prototype/pilot new services to test their commercial and operational viability.
• Ensure a holistic, joined up end user (customer) experience is designed and tested.

Essential Skills Required:

• Experience working in a business/service design role.
• Previous experience working in digital related projects or departments.
• Expertise in the development of customer journeys, service blueprints and workshop facilitation.
• Excellent presentation materials development skills.
• Experience in and comfort with working in fast paced environments.
• Working in agile team environments – being a team player.
• Experience designing business or commercial benefits across new initiatives.
• Exposure to digitally relevant technology areas (e.g. web content management, mobile apps, customer relationship management, marketing campaign planning and execution).

Desirable Skills Required:

• Educated to degree level in a relevant subject area.
• B2C retail experience.
• High proficiency with MS Excel or other modelling software (individuals with a specialism on commercial modelling).
• Experience of working in software implementation projects

Benefits:

• Salary starting from £47,100, rising to £54,255.
• 5-day/40-hour week, working Monday- Friday.
• 5 weeks’ annual leave plus Bank Holidays.
• Full training provided.
• Company pension from commencement.
• Private employee medical insurance after 4 years.
• Life assurance.
• Company sick pay scheme.
• Company maternity, paternity and adoption leave pay after 2 years.
• Long service rewards.
• A variety of Aldi Perks including bike to work scheme, discounted gym passes, accommodation, travel, cinema and family day out tickets.

Please submit all applications as soon as possible.