Service Delivery Engineer

Job content

At TT Electronics, you will meet dedicated people who believe that advanced electronics is the key to a brighter, smarter future. Whether it’s advanced flight controls, smart surgical tools, intelligent vehicle charging or seamless automation everywhere, advancements like this come from the minds of passionate, creative people - working to a common goal, watching out for each other, and caring about making a difference in the lives of people all over the world.
Our passion? Simplifying the development of complex electronics... it’s the reason we exist as an organisation. Our way of life? Fostering a culture that values individuals as well as community and teamwork.
Join us - and work with a team that believes success is measured by more than the bottom line, where you’ll find opportunities to achieve your goals, contribute to the lives of others, and build a brighter, smarter future, together.
Our Barnstaple facility is located in North Devon. Founded in 1948, the site now employs approximately 160 employees and features the Aero Stanrew brand of electromagnetic components, printed-circuit board assemblies, cabinet wiring and electronic test equipment for safety critical applications in aerospace and defence, industrial and transportation industries.
Here, employee engagement is centre stage; we’re focussed on our employees and making TT a great place to work. We continue to invest and improve the site’s facilities, regularly get involved in fundraising for local charities, have an active social club and a group wide focus on ’Build Expertise’ in science, technology, engineering and maths (STEM) subjects, developing our current employees and encouraging others to join our industry.

Benefits

In addition to adopting a great working atmosphere, we are also pleased to offer a comprehensive range of employee benefits including

• Discounted Gym membership
• Life assurance
• Fresh fruit and hot drinks
• Cycle to work scheme
• Company share-save scheme (eligible after a qualifying period)
• Contributory pension scheme
• Medical Cover
• Performance related Incentive Bonus Scheme
• Free Parking
  

Introduction
This role will be responsible for the on-going operation of IT service delivery in Barnstaple and as part of a global virtual team providing remote assistance to installations around the world, delivering a professional IT service, based on appropriate recognised best practise, to support our evolving business goals.
Key Responsibilities
Be the first point of contact for IT issues. Take ownership of IT issues and follow them through to ensure they are complete even if passed to another colleague in the IT team.
Work within a virtual team to provide support to staff around the global with IT issues escalating where necessary to other teams. You are responsible for any escalated calls and will ensure that these are resolved acceptably to both parties.
Support local systems such as servers, storage telecoms and networking.
Manage company phone systems and time clock systems.
Responsible to ensure adequate backups are completed.
Monitor the availability of global systems through existing portals and log/resolve/escalate issues.
Providing technical assistance and training to computer users on the application software, hardware and computer services.
Responsible for IT hardware and software inventory.
Liaise with vendors and suppliers on software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems.
Responsible for the promotion, implementation and compliance of all relevant HSE aspects and aim towards a zero-harm culture (manager).
OR
Comply with all HSE requirements related to the role and work towards a zero-harm culture (non-manager).
Core Requirements
Ability to internalise and advocate the customer’s position
Operates with the utmost integrity
Effective time management
Strong team Focus
Logical, thorough and process based delivery style
Precise and have attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions
Knowledge of Microsoft Windows client and server operating systems.
Knowledge of VMware Vsphere infrastructure.
Knowledge of HP server and storage technologies.

Experience Of Working In a Global Multinational Company.

Knowledge of VOIP systems
At least 3 years’ experience in IT.

Desireable Skills And Experience

Knowledge of ITIL Service Management and process execution is a benefit.
Knowledge of Microsoft Windows client and server operating systems to Windows 10 client and Windows Server 2016.
Knowledge of VMware Vsphere infrastructure.
Knowledge of HP server and storage technologies.

Experience Of Working In a Global Multinational Company

Knowledge of VOIP and PBX systems
Knowledge of Office 365 and its applications
Knowledge of Symantec Backup Exec version 14 to 20.3
Solving Technology Challenges for a Sustainable World
We want the very best people in our TT family across the globe - so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.
#WeAreTT #BeMeAtTT
Requisition ID: 2021-3525
Seniority Level: Associate
External Company Name: TT Electronics plc
External Company URL: http://www.ttelectronics.com/
Estimated Travel Required: 0 - 10%
Address Line 1: Unit 1 Gratton Way
Post End Date: 06/07/2021