Service Assistant

Job description

Working within a bustling atmosphere as part of passionate team this role as a Service Assistant plays a core part in providing fantastic customer service. Do you enjoy helping people and providing a great service?

The Hours: 728 hours per year. We’re looking for someone to work flexibly across a7 day rota for one day per week. Weekend working will be necessary, but noevenings or split shifts.

Please note that interviews for this position willbe held on Friday 8th October 2021

The Salary: £8.91 per hour

Duration: Permanent

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

This former cotton mill was built in 1784 and is one of Britain’s greatest industrial heritage sites. The busy estate hosts many schools programmes and events, which help bring Quarry Bank’s fascinating story to life. New areas of the estate will shortly open to the public, creating additional project-based roles. This is an exciting opportunity to work in fast growing location and the team pride themselves on being dynamic, highly motivated and passionate people.

Click here for more information about this location

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to look after the special places that we care for. Visitors are a vital part of what we do, and you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Service Assistant, it’s your role to ensure that the welcome everyone visiting the Mill receives is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit with responsibility for operating our fire lift in the Mill. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

• Please read the role profile attached

• Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.

• Good team worker- flexible and adaptable

• Skilled listener with great people skills

• Strong verbal communication skills

• Able to work with minimum supervision

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.