Service Assistant

☞ National Trust

View: 101

Update day: 01-06-2024

Location: Newcastle upon Tyne North East

Category: Social Work / Community Services

Industry: Administration

Job type: Contract, part-time

Salary: Salary not specified

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Job description

Summary

Do you enjoy a good day out? Do you know how to help others enjoy theirs?

Do you love working and meeting people of all ages and backgrounds? As the Visitor Welcome Assistant it’s your role to ensure that every aspect of our visitor experience is going to delight our customers.

Please be available on Thursday 5th May – we will be interviewing at Cherryburn on this day. We will telephone you on 2 or 3rd of May to arrange a suitable time.


What it’s like to work here

Cherryburn is a Northumbrian farmstead and the birthplace of famous artist and naturalist Thomas Bewick, in Mickley nr Stocksfield. Bewick is perhaps Northumberland’s greatest artist: a wood engraver and naturalist who revolutionised print art in Georgian England. Set in a tranquil garden with views across the Tyne Valley, Cherryburn is surrounded by the natural world that inspired his work.

We are open to our visitors on a Thursday and Friday, so those are the days you will be working. We operate a booking system, so our visitors are welcomed with a very personal touch – introducing the property, the history and sharing the joy.

We are a small team at Cherryburn, you will be working alongside another Visitor Services Assistant to provide that warm ‘Northern’ welcome to all. You will be based outside for most of the day, so will love the fresh air and the thought of being stuck behind a desk is not for you. We really want all our visitors to have a really great day, we want them to leave wanting to come back.

A normal day will be checking the bookings, making sure the site is ready and safe to be open. Each booked visitor will receive a ‘tailored’ Cherryburn welcome, sharing the history of the place, and the stories of the people that lived here.

Click here for more information about this location

What you’ll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.


Who we’re looking for

To be fantastic in this role you’ll need:

·Genuine enthusiasm for working with people, we’re a small happy team

·Excellent customer service skills, going the extra mile comes natural to you

·Interested in the history of the place and really happy to share the stories with visitors

·Good understanding of the National Trust and what we do

·A willingness to learn new skills, and a can do attitude

·Some cash handling experience

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone,
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Deadline: 16-07-2024

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