Service Administrator

☞ MTrec Recruitment and Training

View: 113

Update day: 11-06-2024

Location: Blyth North East

Category: Consulting / Customer Service IT - Software

Industry: Construction Automotive Staffing Recruiting

Position: Entry level

Job type: Full-time

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Job content

The Company

Our client is an established and successful company based in Blyth. They are currently looking for a Service Administrator to join their team on a temporary basis for initially 2 months. If you are interested and meet the person specification of the job role, please apply below.

The Role
  • All employees have a responsibility to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties
  • Generate new, renewed and amended Service Contracts including but not limited to Total, Preventative Care and Sensor Exchange
  • Invoice Service Contracts and Orders
  • Service Renewal Quotation generation and follow up
  • Service order generation for Field Service Engineer (FSE) equipment and ensuring that the engineer is kept informed of delivery dates
  • Co-ordinate fault call outs for Field Service Engineers
  • Review and resolve the Service Error Log
  • Call handling for all internal and external customer queries in respect to service
  • Customer issue escalation and resolution
  • Management and compliance of key team tasks
  • Maintain & improve customer satisfaction by the provision of high level support to customers, including ensuring timely and efficient processing of customer requests with respect to service
  • Assist with logistic operations in terms of invoice control & accuracy through review of receipted orders / contracts
  • Create and maintain accurate quotation data within company systems including but not limited to SAP and CRM
  • Undertake any other duties and projects in order to meet personal, team and organizational objectives
  • Maximize potential sales of service contracts through a high level of customer service being provided
The Person
  • Educated to Secondary Education level or equivalent commercial experience is essential
  • IT knowledge: MS Office
  • Customer orientation
  • Ability to organise and prioritise
  • Ability to work as part of a team and as an individual
  • Reliability
  • Experienced in phone-based business to business customer service within a specialist team
  • Experience of working to targets
  • Customer Service Skill- Essential
  • SAP and CRM - Advantagious
  • Time Management Skills-Esstential
  • Empathy-Essential
  • Eye for Accuracy-Essential
  • Team player
  • Working with initative

The Benefits
  • Great Working Environment - a very friendly culture and team atmosphere
  • Immediate start
  • Onsite parking
  • Working with an incredibly successful organisation
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Deadline: 26-07-2024

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