Server STK

Server STK

“Whatever story you choose, you are the star”

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand.

RESPONSIBILITIES

Execute company Sequence of Service to serve guests food and beverage in a timely manner

• Perform side work at the start and end of each shift as assigned by immediate supervisor
• Know the steps of service as outlined in the service manual
• Make guests feel comfortable and enhance guest experience
• Inform guests of specials and menu changes
• Have detailed knowledge of menu and be able to articulate enthusiastically. Stay abreast of menu changes.
• Have knowledge of the wine list and be able to pair wines by the glass with menu items
• Have knowledge of all specialty cocktails; basic ingredients and taste
• Be fluent with the POS system
• Take food and beverage orders from guests and enter into point-of-sale
• Deliver food and beverages from kitchen and bar to guests in a timely matter
• Anticipate guests needs and exceed their expectations
• Maintain clean service areas
• Supervise the clearing of tables and mise-en-place necessary for the next course
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable)
• Be ready and willing to assist fellow servers as situations arise
• Be ready and willing to assist bus person with clearing and resetting tables
• Thank guests for their visit and invite them to return
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the floor manager or immediate supervisor
• Act professional and accommodating and always maintain your composure

PERSONAL QUALITIES

• Problem solver
• Responsible
• Creative
• Passionate
• Self-motivated
  
  LANGUAGES

• English: Mother tongue or fluent
• Further languages are highly valued depending on location
  
  REQUIREMENTS OF THE POSITION
• 3 years experience required
• Be 21 years of age
• Be able to communicate and understand the predominant language(s) of our guests
• Must have knowledge of dining room, wine, cocktail and bottle service procedures and functions
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system
• Be able to work in a standing position for long periods of time
• Be able to safely lift and easily maneuver items, frequently weighing 20 to 25 pounds

What will it be like to work for Meliá Hotels International?

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.