Senior Support Services Engineer

☞ Energy Jobline

View: 102

Update day: 08-05-2024

Location: Rugby West Midlands

Category: IT - Software

Industry: Staffing Recruiting

Position: Mid-Senior level

Job type: Full-time

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Job content

Copello are now looking for a Senior Service Support Engineer for a global telecoms brand who provide critical services to UK infrastructure.

The UK team maintain and support the hosted service running a variety of applications allowing access to local and national databases for crucial information. These encompass voice, data and multimedia secured communications.

This role will be a hybrid position split between home and office working and also be part of a team providing a 24/7 on-call support service (from home) 1 week in every 4.

Key Responsibilities

  • Provides incident investigation and gathers information to enable incident resolution, ensures that incidents are handled according to agreed procedures, Priorities, diagnoses incidents and advises relevant persons/customers of actions taken.
  • Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents.
  • Investigates escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyses causes of incidents, and informs service owners to minimise probability of recurrence.
  • Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures. Provisions/installs, configures and maintains infrastructure services and components. Monitors, measures and reports on infrastructure load, performance and security events. Identifies operational issues and contributes to their resolution. Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts. Carries out agreed system software maintenance tasks. Automates routine system administration tasks to specifications using standard tools and basic scripting.
  • Maintains knowledge management systems and content to meet business needs. Supports others to enable them to complete knowledge management activities and form knowledge management habits. Supports changes to work practices to support capture and use of knowledge.

Candidate Requirements

  • Fundamental Knowledge of VMware and NSX.
  • Fundamental Knowledge of Microsoft Server Family including core servers, High availability always on clustering, IIS (web hosting), Application Request Routing, files shares.
  • Fundamental Knowledge of network principles, WAN technologies, routing and Global Load balancing.
  • Fundamental Knowledge of Microsoft SQL.
  • Experience with SIP technologies including WebRTC.
  • Experience with/architecting or supporting Azure.
  • Strong troubleshooting and problem-solving skills.
  • Strong business/customer facing experience.
  • Experience/Desirable with Web Map Services.
  • Experience/ Desirable with REST API interfaces.
  • Must be able to work shifts.
  • Must be able to attain SC clearance

The business will also provide coaching & development every step of the way. Also, to reward your hard work you’ll get

  • Competitive salary and bonus schemes.
  • Two weeks additional pay per year (holiday bonus).
  • 25 days holiday entitlement.
  • Attractive defined contribution pension scheme. - Employee stock purchase plan.
  • Private medical care.
  • Life assurance.

This is an excellent opportunity with a great business, so please get in touch today to hear more
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Deadline: 22-06-2024

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