Senior Pension Administrator-Remote

Job content

What can you expect?

• An opportunity to join an established and client focused Pension’s Admin team
• A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
• To build and maintain an excellent rapport with our clients, providers and colleagues across the Group
• Supportive on the job training.

What you will be rewarded with?

• We offer competitive salaries and comprehensive benefits.
• Excellent on the job training and support.
• Flexible working environment with a mix of home/office based working
• We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities.

We will rely on you to:

• Perform pensions calculations, enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events
• To promptly and professionally communicate with clients and scheme members on queries when required via letter, e-mail and telephone
• Act as a coach and provide timely feedback to peers
• Respond to errors and ensure complaints are handled effectively
• Be a champion of change and provide opinions if you have an idea to create more efficiencies
• Act as a leader and peer review your colleagues work and guide them along the way
• Continuous achievement of 95% Service Levels for member processing and completion of scheme event processing in line with timescales agreed with the clients at the required level of quality.

What you need to have:

• Previous pensions administration experience (Defined Benefit)
• Knowledge and willingness to learn about different schemes
• Some people leader skills (confidence in providing feedback and conducting peer reviews)

What makes you stand out:

• Previous experience of DB pensions

About us

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

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