Client Services Administrator

☞ Mercer

View: 108

Update day: 07-05-2024

Location: Ringwood South West

Category: Consulting / Customer Service IT - Software

Industry: Insurance Management Consulting

Job type: Temporary

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Job content

We have a fantastic opportunity for a Client Services Administrator (Entry level role) to join the team in our Ringwood office. This a great chance for someone to establish a career within a truly world class company.

What can you expect?

You will work in a busy office environment and will build / maintain an excellent rapport with a large portfolio of clients who will see you as the go-to person for all employee benefits queries.

What you will be rewarded with?

We offer a competitive salary and other lifestyle benefits including a contributory pension plan, life assurance and flexible benefits.

We will count on you to:

  • Work with providers and clients to: (i) maintain accurate data e.g. membership/products and services information/claims/financial data; (ii) obtain information for other team members which they can pass on to clients paying attention to cross referencing and checking details.
  • Produce and maintain accurate and complete documentation /correspondence in a compliant manner with timescales confirmed by Divisional service level agreements (SLAs) for both new business and on-going business requirements e.g. annual renewal/review.
  • Respond to clients and Sales Consultant queries in a timely manner and accurately by using and amending standard letter, writing clearly, concisely and professionally.
  • Answer the phone in a professional manner that aims to build rapport with clients, providers and colleagues.
  • Prioritise workload and client requests
  • Ensure all business activity is logged to ensure revenue is accurately recorded and documented.
  • Demonstrate enthusiasm and a working knowledge of the relevant business area and related products
  • Build and maintain an excellent rapport with our clients, providers and colleagues across the Group.
  • Suggest opportunities to help improve operating efficiencies.
  • Be the first point of contact to provide clients with professional support and accurate information with regards to their product and services whilst demonstrating the company values. Escalating issues to the Sales Consultant or Team Leader where appropriate.
  • Ensure the efficient and accurate production of all reports and correspondence to clients.
  • Provide relevant information to the sales team to ensure sales opportunities/menu sales are realised.
  • Assist in the resolution of claims queries, by referring to insurers for confirmation of cover and clarification.

What you need to have:

  • Previous office based work experience
  • Excellent communication skills both written and verbal.
  • Highly organised and strong administrative skills.

What makes you stand out?

  • Knowledge of Employee Benefits and the industry.

Marsh & McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

R_135868
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Deadline: 21-06-2024

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