Senior IP Network Engineer

About Wessex Internet

Wessex Internet is a dynamic and fast-growing Internet Provider in the South West that is changing the way full fibre broadband is rolled out in rural areas. We believe that the countryside deserves lightning-fast broadband and are passionate in delivering a fantastic service to thousands of customers whose copper line upgrade is deemed uncommercial by the rest of the industry.

We design, build, and manage our own 3000km FTTP (Fibre to the Property) network in-house and are one of the leading suppliers making use of several Government funded voucher programmes. We are excited to be extending our network and bringing full fibre broadband to over 10,000 homes and businesses in the New Forest with connection aimed for February 2024.

Wessex Internet is a multi-award-winning company, having won multiple awards including; Overall Fibre Provider of The Year 2023, Best Rural Fibre Provider 2023 & 2022. As well as Best Rural Hard to Reach Project 2022 & 2021.

Wessex Internet is growing fast; we have doubled in size in the last 18 months and currently have over 215 full-time members of staff. Our vision is to scale whilst retaining our excellent and personal customer service. In order to make our teams more effective and efficient we are investing in world class business systems and processes. Wessex Internet wants to change the broadband experience, setting it apart from other internet providers.

We believe in building a great place to work, where everyone’s contribution is valued, and everybody has the chance to raise their ideas and make a difference every day. Wessex Internet is a finalist in the 2023 UK Fibre Awards 2023 for the Best Company to Work for.

Every one of us is responsible for the continued success of Wessex Internet, each individual has something valuable to offer, and together we’re constantly looking for better ways to serve more people. We offer multiple career pathways and excellent career progression from Civils, Planning to office staff. It is an exciting time at Wessex Internet and we are recruiting for the best people to join us!

The Role

Working within the Network Engineering Team you will be integral to the growth and development of the company’s network, supporting the planning and design, and configuration of the network on a day-to-day basis. In addition, you will provide a 3rd line escalation function for escalation of technical issues from the 2nd Line Network Engineering Team.

The successful candidate will need to be proactive and enjoy working independently as well as part of a team to maintain the network.

Wessex Internet has a collaborative and supportive culture that encourages independent thinking and internal progression. We are looking for people who are flexible, analytical and ambitious who will help define the company’s expansion over the next 5 years. As a rapidly expanding team there will be significant opportunities for growth within this role.

Responsibilities

• Provide technical escalation to the NOC Manager and the 1st line support team
• Conduct network upgrades as appropriate
• Write HLD and LLDs for the various network projects & programmes
• Configuration and installation of network equipment and protocols across the network
• Liaise with other departments, working to ensure technical aspects of network expansion are delivered on schedule and to expected standards
• Provide pre-sales technical support to the Sales team
• Carry out emergency and scheduled maintenance across the Wessex Internet network
• Provide ‘out of hours’ cover as a point of escalation for 1st line network engineers
• Adherence with Health & Safety legislation and Wessex Internet SHE requirements
• Update and maintain from an application perspective all network monitoring and management systems
• Provide fault analysis and troubleshooting of trouble tickets
• Work with 3rd line support and any 3rd party on root cause analysis investigation
• Work with 3rd party support teams to ensure the effective maintenance of the network
• Work with the CTO on development of tools and services to enhance the management of the network

Requirements

• CCNP certification (Or working towards)
• Confidence to work independently on live network environments
• Previous experience of working in a Service Provider Network
• Great communication and customer service skills
• Extensive knowledge of the telecoms industry
• Takes a proactive approach to problem solving in a team environment
• Honesty and reliability
• The ability to work on your own initiative with strong self-organisational skills
• A strong willingness to learn new skills and adapt to evolving processes
• Must hold a full UK driving licence for at least 12 months
• Punctuality and work efficiently and effectively

Benefits

• The option to buy or sell an additional 5 days holiday
• Enhanced Family Pay
  
• Private Medical Insurance
• Life Assurance
• Income Protection
• Cycle to Work Scheme
• Tech Scheme
• Opportunities to progress your career - we’re a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we’ll help you reach your potential
• Free breakfast – including fruit, snacks, teas & coffees available throughout the day
• Regular social events
• Free onsite parking
• 75% discount to Wessex Internet package

Find out what it’s really like to work at Wessex Internet from some of our team by visiting https://www.wessexinternet.com/careers/ and watch our short video https://youtu.be/5U1j7GzB3Cc

Salary:Up to £60,000 per annum, depending on experience

Role Type: Full Time/Permanent

Hours: 40 hours per week with on-call requirement

Location: Office based near Blandford Forum, Dorset

Office Status: Flexible (3+ days office based)

Holiday: 25 days plus bank holidays