Senior End User Computing Engineer (B1280N, B1286N)

Job content

Summary

About the job

Working in a team the Senior End User Computing Engineer will play a critical role in the Digital Support Team. You will be joining our small, friendly and experienced team, who are committed to making positive change to support our colleagues within Homes England.

Job Description

Having technical knowledge is great, but also being able to utilise this knowledge to its fullest is just as essential. Being able to work closely with colleagues across the Digital Team and the business is critical to our success.

Outstanding communication skills when delivering coaching and guidance while ensuring the right level of content for the target audience is key.

You will have an excellent understanding of incident management and request fulfilment ensuring all actions through to resolution are up to date and targets are met.

Ideally, we are seeking an individual with the following experience, but we also welcome candidates with transferable skills:

A strong customer focus and a passion for helping others using technical and non-technical language.

Relevant experience in supporting Microsoft Office 365, Windows 10, Azure Active Directory and Microsoft Teams.

Experience of working to the ITIL framework and if you have an ITIL 4 foundation certificate even better.

Able to work equally as well as an individual and in a team environment.

Responsibilities

We are dedicated to delivering first-class customer service, resolving incidents and fulfilling requests, taking an innovative and creative approach. We believe in working in a collaborative, flexible way and value diversity of experience and perspective to foster good decision making and problem solving within the team.

You will act as the focal point, triaging all incidents and tasks, take ownership of the incident lifecycle and request fulfilments using our Service Management tool, ServiceNow. Ideally you will have strong experience in creating and documenting new or improved processes and able to coach and share these with your colleagues and the organisation where appropriate.

Benefits

Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:

Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.

Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.

Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.

Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.

We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

Things you need to know

How to apply?

To apply please follow the links to our careers page.

Security

Successful candidates must pass a disclosure and barring security check.

Selection process details

For more information on the role, please see the attached Job Description.

Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.

Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.

Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.

For Further Information Please Refer To Our Privacy Notice Which Can Be Viewed Here

Homes England is committed to protecting the privacy and security of your personal data.

https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.

Further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

Name: Recruitment Team

Email: recruitmentinfo@homesengland.gov.uk

Recruitment Team

Email: recruitmentinfo@homesengland.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :Name : The Recruitment TeamEmail : Recruitment@homesengalnd.gov.uk Recruitment team :Email : recruitment@homesengland.gov.uk