Senior BSP Engineer - Qualcomm, Farnborough, UK

Job content

Company

Qualcomm Technologies International Ltd

Job Area

Engineering Group, Engineering Group > Software Applications Engineering

General Summary

Provides technical expertise of software systems through sales presentations, product demonstrations, installation, and maintenance of company products. Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. Ensures that the application/solution is functioning according to specifications. May provide software development and consultation to prospective users and/or product capability assessment and validation. Assists customers with any questions, issues, debugging, or troubleshooting regarding software systems and applications.

Minimum Qualifications

• Bachelor’s degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.
  
  

OR

Master’s degree in Engineering, Information Systems, Computer Science, or related field and 1+ years of Software Applications Engineering, Software Development experience, or related work experience.

OR

PhD in Engineering, Information Systems, Computer Science, or related field.

• 2+ years experience with debugging techniques.
• 2+ years experience with Programming Language such as C, C++, Java, Python, etc.
  
  

Preferred Qualifications

• 4+ years of Software Applications Engineering, Software Development experience, or related work experience.
• 1+ years of experience in a customer-facing role.
• 1+ years of work experience in a role requiring interaction with leadership.
  
  

Principal Duties And Responsibilities

• Provides timely and accurate answers to common customer inquiries.
• Identifies customer problems and works with manager and/or project leads to recommend solutions.
• Provides customer input to design engineering team regarding modifications to Qualcomm solutions.
• Performs root cause analyses on basic customer problems to identify underlying issue.
• Participates in integrating Qualcomm software to customer requirements.
• Assists the development team with customizing Qualcomm software to meet customer requirements.
• Debugs issues in customer software systems.
• Communicates essential technical information to be leveraged by sales and marketing teams.
• Participates in and represents customer perspectives in internal project meetings.
• Demonstrates advanced knowledge of debugging techniques for a specific work area (e.g., Wi-Fi, Bluetooth).
• Owns a piece of a software module and tests and recommends appropriate modifications and enhancements in light of customer needs to appropriate party.
• Publishes (e.g., writes, reviews, and edits) product technical documentation.
• Demonstrates Qualcomm products and offerings to customers as instructed by tech leads.
  
  

Level Of Responsibility

• Working under some supervision.
• Making decisions that are moderate in impact; errors may have relatively minor financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.
• Using verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question. May require basic negotiation and influence, cooperation, tact, and diplomacy, etc.
• Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions).
• Completing tasks with multiple steps that can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework.
• Exercising creativity to draft original documents, imagery, or work products within established guidelines.
• Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.
• May be solicited during strategic planning period.
  
  

The Responsibilities Of This Role Do Not Include

• Financial accountability (e.g., does not involve budgeting responsibility).
  
  

Qualcomm is committed to hiring and supporting individuals with disabilities. Although this role has some expected physical activity, an inability to perform one or more of the listed physical requirements should not deter otherwise qualified applicants from applying. We will work with you throughout the application and onboarding process to provide reasonable accommodations. Examples of expected physical activity include: frequently transporting between offices, buildings, and campuses up to ½ mile; frequently transporting and installing equipment up to 5 lbs; performing tasks at various heights (e.g., standing or sitting); monitoring and utilizing computers and test equipment for more than 6 hours a day; and continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.

• References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.
  
  

Applicants: If you are an individual with a disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found here for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm is an equal opportunity employer and supports workforce diversity.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.