Senior Advisor - Communications & Training Manager - 28580

Job content

Job Description 1

Do you want to work for an organisation that values difference and includes everyone? Then the Environment Agency is the organisation for you! We are fully committed to being an inclusive employer and ensuring equal opportunities for everyone. We welcome flexible working patterns for all our vacancies, including job share.

The Regulated Services Programme (RSP) has secured significant funding to deliver digital services and platforms that will transform how the Environment Agency regulates. This ambitious programme is looking for someone with energy and passion to help drive this change.

This role will lead on production and delivery of an effective engagement and communications strategy and training strategy for the programme. These will help to embed business and cultural change arising from the delivery of our new digital services and platforms, which is fundamental in transforming how the Environment Agency will regulate in the future.

You will be:

• Implementing the programme communication, engagement and training strategy.
• Working across the programme to ensure stakeholders and the EA communities are engaged in digital.  
• Implementing a consistent approach for communications and training across the programme and for each work-stream.
• Establishing and managing a variety of communication channels to engage internal and external audiences.
• Working closely with the Programme Business Change Manager in the design, development and management of communication assets to ensure smooth delivery of online services and digital platforms.
• Engaging with 3rd party suppliers to help develop and implement programme communications and training materials.
• Translating complex information into simplified messaging and material
  

The team 1

The Digital, Innovation and Programmes team are responsible for the Digital Strategy and oversee its implementation across E&B. Our work sets the strategic direction for the delivery of regulatory digital services.

You will work in a multidisciplinary team, alongside Project Managers, Service Designers, business analysts etc to embed world-class, user-centred services that help the government transform the way it delivers services so that they are more efficient, simpler, faster and easier to use.

Experience/skills Required 1

We are looking for an individual who has a passion for communications and training, as well as understanding how technology can benefit our teams and transform how we regulate. It is crucial in this role that you are able to simplify complex and technical messaging to ensure buy-in, as well as making sure that this is conveyed in training materials. It is important that you are able to work collaboratively as a part of a team, possess a ‘can-do’ attitude, enjoy working in ambiguity and a desire to challenge the status-quo.

The right person will have a demonstrable passion for quality communications, engagement and training, ideally with experience of:

• Leading on programme or project-level communications and training.
• Delivering an effective communications and training strategy and plan.
• Managing internal communications channels.
• Experience of communicating, engaging and collaborating with a range of internal and external stakeholders.
  

Contact and additional information 1

Mike Plant Mike.Plant@environment-agency.gov.uk 07920 451391 or Michelle Bartlett michelle.bartlett@environment-agency.gov.uk 07823326026

Everyone that joins us is required to undertake training and participate in incident response duties when the need to respond arises Having an incident role is an essential part of working for the Environment Agency and an active way to support communities and prevent harm to the environment. Further information on incident response can be found within your candidate pack.

Closing Date:

22/03/2024, 23:55 hours

Level of security checks required 1

Basic Check

Competence 1 1

Delivers Results Through Others

Description 1

Delivers results through others: Harnesses the team to deliver results on time, to required standards and in line with organisational processes and procedures.

The first question is about delivering results through others. Can you give an example of a time where you have delivered communications through others. How did you secure the commitment from others, how did you assign the work, and how did you monitor progress?

Competence 2 1

Achieves Results

Description 1

Sets and delivers high work standards, demonstrates the drive to meet targets.

Prioritises and organises tasks and resources to ensure timely achievement of results

Please give an example of how you maximise your work output. How do you prioritise tasks and resources to ensure timely achievement of results?

Competence 3 1

Communicates Effectively

Description 1

Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing.

Tell us about a time where you had to deliver a piece of communications to a variety of stakeholders using a full range of communication methods to ensure an effective understanding. How did you ensure your communications were two-way and that your message was understood?

Competence 4 1

Focuses on Customers and Partners

Description 1

Addresses the needs of internal and external customers, provides rapid and effective responses.

Please give an example of how you have identified the training needs of a stakeholder. How did you deliver what is promised ensuring that they achieved their desired outcomes?

If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.