Security Team Manager

Job content

Role Purpose

Team Manager is responsible for engaging and inspiring their team each day and setting direction in relation to the day to day activities and tasks. Ensures that team are guest obsessed, meeting targets, following standard operating procedures, driving continuous improvement and ensuring that every guest & Owner on our park has a great time with memories that last a lifetime

The Security Team Manager supports the head of Facilities in managing and delivering a safe & secure environment for our guests, owners and team. Effectively leading and coaching internal and external security teams while ensuring all Health & Safety Requirements are met.

Key Responsibilities

Role Modelling effective leadership behaviours and our vision and values at all times. Leads and coaches the team daily to ensure all areas of responsibility are covered, guiding all team members when needed and escalate issues to Heads of Department when required. Deals with any employee relations issues as they arise. Support team through 90 day induction including completion of mandatory safe and secure training

Takes ownership of shift and service delivery ensuring all team are guest obsessed

Confidently deals with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback and works with the team to respond quickly to address areas for improvement

Monitors daily service and tasks, observing speed of service, arranging appropriate resource when needed

Achieve and exceed targets and key performance indicators

Ensure all team have the relevant qualifications and completed all training required for role

Identifying and developing future talent in department ensuring all team have a relevant and effective PDP

Complete relevant administrative tasks including Team Rota’s, Accurate hours worked recording, safety compliance checks and legislative compliance checks. Follow the relevant Haven process to attract, recruit and onboard new team members

Manage all, Cash Procedures and Cost Control in the department maximising profit and minimise loss.

Expertise & Qualifications

Has a thorough knowledge and understanding of the management and tasks for own department

Hold current SIA badge

The Benefits Of Working With Us

Join us for the summer, with the potential to become permanent at the end of the year, we also have many permanent roles on offer too.

Competitive rates of pay

Accommodation available in many of our parks if you don’t live locally

50% off food in our restaurants and take away every shift you work

Regular team incentives with great rewards

Opportunity to earn an attractive bonus when you refer a friend to join our great team

Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels

20% off in our shops and venues

Free use of Pool, Gyms and many other Leisure facilities

Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members

Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc

Fantastic discounts when making purchases from most major retailors and hundreds of discounts on everyday purchases

Team Member of the Month Awards

Instant Recognition schemes with great rewards through our busiest times

Long Service awards for permanent team members

Safeguarding is one of our business priorities. Our teams are committed to providing a safe and secure environment and promoting the welfare of children and young or vulnerable adults.

Location

Cala Gran Holiday Park

Address

Fleetwood Road, Fleetwood, Lancashire FY7 8JY GBR

Division

Haven

Employment Status

Full-time

Employment Type

Permanent

Effective Date

4 October 2022

Expiration Date

18 October 2022

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Location

Cala Gran Holiday Park

Address

Fleetwood Road, Fleetwood, Lancashire FY7 8JY GBR

Division

Haven

Employment Status

Full-time

Employment Type

Permanent

Effective Date

4 October 2022

Expiration Date

18 October 2022

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