Retail Customer Assistant

Retail Customer Assistant (Part-Time)
Monklands Hospital, Airdrie, North Lanarkshire

Together we can make a real difference

Belonging to the Royal Voluntary Service community means inspiring volunteers to support the nation’s health and wellbeing. It means tackling the most pressing social issues in a workplace full of opportunities.

Our people are a welcoming team of individuals from every background who support one another to be their best. They are also some of the country’s most compassionate and dedicated people who step forward to help make society better connected and more inclusive – where everyone can thrive.

Royal Voluntary Service cafés, shops and trolleys in hospitals, leisure centres and other locations are part of the fabric of the charity and a real asset in their own right.

Staffed by volunteers and employees, we provide an outstanding range of healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.

We are looking for talented, passionate people with the right skills and experience to work with us to deliver our mission - to keep people happy, healthy and connected in our communities and hospitals.

The Role

Working alongside a friendly team of employees and volunteers, as a Retail Customer Assistant, you will participate in the day-to-day running of our café in Monklands Hospital.

Maintaining exceptional cleanliness standards, you will provide friendly, helpful and efficient customer service.

You will also assist in the completion of regular stock checks and receive incoming deliveries, replenish and date rotate stock.

About You

To be considered as a Retail Customer Assistant, you will need:

• Previous experience in a retail environment
• Excellent customer service skills
• A reasonable degree of flexibility to support covering absence and holidays

Knowledge of EPOS systems would be beneficial to your application.

Applicants should be aware that the post will only be offered to successful candidates subject to pre-employment checks. This may include a criminal record check.

Why work for Royal Voluntary Service

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

• A salary of £9.50 per hour
• The chance to make a positive, lasting impact that changes lives, communities and society
• An employee benefits package that gives access to an exclusive rewards website, 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face sessions built-in
• Opportunities to discuss flexible working
• Access to award-winning e-learning and development
• Opportunities to develop new skills and progress your career
• A great pension scheme
• Enhanced Family Leave schemes
• Six weeks’ company sick pay
• 25 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)

Join Royal Voluntary Service and together we can change lives, change communities and change society.

How to apply


The closing date for applications is the 29th April 2022.

We reserve the right to close this vacancy early should sufficient applications be received.

This is a part-time role working 16 hours per week with flexibility over seven days, including earlies, lates and weekends.

Here at Royal Voluntary Service, we’re committed to equality, diversity and inclusion. We want to be a charity that’s representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We’ll be in touch directly if we need you!

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Café Assistant, Server, Barista, Food Service Assistant, waiter, Waitress, Front of House Assistant, or Food Counter Assistant.