Regional Service Manager UK & Ireland (JLOW-BWAM9Z)

☞ JCB

View: 102

Update day: 07-05-2024

Location: Uttoxeter West Midlands

Category: Consulting / Customer Service IT - Software

Industry: Automotive Staffing Recruiting Hospitality

Position: Mid-Senior level

Job type: Full-time

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Job content

JCB is looking for a Regional Service Manager UK & Ireland to join the team

JCB is a truly world class, family owned business. We are proud of our achievements and recognise that future growth and success is shaped by the ambition of the JCB team. If you are looking for a career with a business where people really count, look no further than JCB.

Overview Of The Role

We are looking to recruit a Regional Service Manager UK & Ireland to develop and support Dealers service capability in line with JCB Standards, improving customer satisfaction and expanding the Dealers aftersales business.

Your Responsibilities As a Regional Service Manager
  • Train and support the JCB Dealer with JCB Service processes in an effort to facilitate key activities.
  • Manage escalated customer concerns to resolution through internal JCB stakeholder management.
  • Review Dealer Service Development business plans to ensure SMART objectives are implemented and maintained.
  • Monitor the execution of the Dealer Service Development business plan each month to ensure progress and achievement in line with JCB Group Standards.
  • Periodically review Dealer performance metrics on core JCB processes on FSI’s, Warranty, TechWeb, LiveLink and Uptime+.
  • Complete quarterly evaluation form in line with JCB Dealer programme.
  • Conduct strategic customer visits to assess JCB performance to identify areas of success and opportunities for future growth.
  • Provide timely reports/minutes on customer visits and Dealer visits.
  • Coaching Dealers on best service practices to ensure business improvements and profitable growth.
  • Responsible for ensuring Field Service Improvements are completed within planned timescales through progress tracking and intervention.
  • NPIP responsible for the Dealer engagement in training, parts provision and service preparation.
  • Training Dealers on legislative changes and requirement.
About You

Engineering qualification to HNC/HND or degree level or equivalent, although sufficient previous experience, technical ability with appropriate attitude maybe sufficient

A firm understanding and experience of operating within the Aftermarket, which may include automotive, commercial vehicle, agricultural or construction sectors.

The ideal candidate for this role will possess the following;

Skills
  • Communicate effectively and have the ability to engage with individuals at all levels within a JCB Dealership or Customer business
  • Strong influencing skills
  • Demonstrates accountability at all times
  • Assertiveness
  • Promotes high service standards
  • Completer finisher qualities
  • Collaborative team player, equally comfortable working alone.
  • Confident in the use of MS office and willingness to learn bespoke web based IT systems.
  • Analytical skills to identify opportunities across different data sets.
  • Organise and manage time and resources to get the most out of each day.
Knowledge
  • Appreciation of how a manufacturer/dealer business works.
  • Understand how to engage with a variety of personality types.
  • Understand the business to business dealer/customer relationship.
  • Commercial awareness of how to identify and exploit profitable business opportunities.
Behaviours
  • Emotional intelligence to navigate the political landscape and understand others.
  • Apply ethical commercial judgement in all communication.
  • Flexible mind-set to adapt to changing priorities.
  • Courage to offer alternative ways to do business.
  • Willing to experiment and learn.
  • Resilience to keep going even when challenged by others.
  • Strength of character and conviction as a brand ambassador.
  • A contagious enthusiasm for everything you do.
What’s in it for you?

To say thank you for your hard work, we will work with you to support your career progression and development. We will also provide a competitive salary, company pension scheme, medical insurance and dental care schemes, access to the company’s healthy living centre and 33 days annual leave.

JCB: Building a Brighter Future

JCB is an equal opportunities employer. We value diversity and welcome applications from candidates from all backgrounds.

Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.
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Deadline: 21-06-2024

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