Quality Improvement Manager - 37.5 Hours, Permanent - Home Based Working

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Quality Improvement Manager - 37.5 Hours, Permanent - Home Based Working
Alternative Futures Group is the North West’s largest Mental Health and Learning Disability charity.
With a strong track record of over 25 years, we work locally in the community and through our Treatment and Recovery Centres to provide a wide range of innovative and bespoke care services.
We have a vision to create a world where people control their lives. Here at AFG, we pride ourselves on helping the people we support to design, develop and ’own’ the support they receive by planning this with them; we support people to make informed choices and increase their own independence; and we support people to maintain their own health, wellbeing and living environment. These principles are really important to us.
As a ’values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our AFG family. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.
At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you!
In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.
The Quality and Compliance team within Alternative Futures Group is led by the Head of Quality and Compliance. The team comprises of an Investigations & Compliance Manager, Safeguarding Lead and Health & Safety Lead. There are two Quality & Improvement Managers one covering Mental Health with the current vacancy relating to the Learning Disability provision of our Community Services and Care Home for people with learning Disability. The Quality Improvement Manager Learning Disability will provide a key role in providing expert support to our supported living, community-based outreach services and care home in delivering person centred care and support. The role is diverse, challenging and immensely rewarding.
Ideally you will hold a formal Learning Disability Nursing, or other relevant qualification with substantial experience working with people with a learning disability, for example as a provider of care, commissioning body or regulator. The role of the Quality Improvement Manager learning Disability will essentially be to manage the design and implementation of quality improvement initiatives including implementation of positive behaviour support agenda, restraint reduction initiatives, reviewing and developing policy in accordance with best practice and driving AFG’s quality improvement agenda and compliance. A key aspect of the role will be to work closely with operational colleagues and managers, including carrying out impartial reviews, investigations, and audits as part of the wider remit of the Quality and Compliance Team’s functions.
Main Purpose
The Quality Improvement Manager will provide expert support to operations to improve the quality of service delivery, ensuring services meet or exceed Quality Standards and Regulatory requirements. The post holder will manage the design and implementation of Quality Improvement Initiatives, building operational improvement capability and capacity, ensuring the embedding of a continuous improvement culture. The post holder will support and develop innovative solutions to service issues and promote the application of structured quality improvement methodologies. The post holder will develop and manage organisational frameworks related to Human Rights, Restrictive Practice Reduction, and Service User Outcomes.
This role carries no direct budget responsibility. This role carries significant responsibility for managing business-critical organisational functions and tasks related to statutory compliance, and Care / Clinical Governance. This role requires leadership and management of change programmes requiring extensive cross-departmental collaboration and coproduction. There is a significant specialist advisory/support element to this role, in addition to expert level training delivery, coaching, and facilitation of practice developments.
Duties and Responsibilities
Develop and manage the organisation’s Human Rights Agenda, including but not limited to embedding systems ensuring the lawful use of DoLs / LPS in service delivery, or detention under the Mental Health Act Develop and manage a robust organisational Restrictive Practice Reduction Programme, in partnership with Registered Managers, L&OD, and relevant Department Heads Develop and manage the organisational framework and processes to ensure the requirements of the Mental Health Act, and Mental Capacity Act are upheld in service delivery Chair the organisation’s Human Rights Group as a formal subgroup of the Quality and Compliance Committee Develop and manage a multi-faceted Service User Outcomes Framework, ensuring operational service delivery is enabled to produce meaningful, valid, and reliable evidence of positive impact Develop and Manage Structured Quality Improvement Initiatives using principles and methodologies of improvement science, in partnership with Registered Managers and relevant department Heads Manage the organisational response to relevant CQUINs (Commissioning for Quality and Innovation) in partnership with Registered Managers Coordinate, monitor, and drive Service Improvement Plans related to external inspections, in partnership with Registered Managers and Heads of Operations Conduct Quality Audits and Mock Inspections of service settings as scheduled, as needed based on business intelligence produced by the organisational Quality Management System, or as directed by the Head of Quality and Compliance Collect and produce meaningful qualitative and quantitative data to illustrate the impact of Quality Improvement Initiatives, and lessons learned Develop and monitor meaningful KPIs related to Quality and Quality Improvement Initiatives for integration into the performance framework, in partnership with Registered Managers and relevant department Heads Produce timely written reports and presentations for committees/groups of the organisational Governance Structure, to support effective and informed decision making Produce Quality Improvement content for publication in the annual Quality Account. Manage Policy developments related to operational service delivery, ensuring procedures and processes are lean, efficient, and deliver against relevant Quality Standards Provide Practice Development support to operational managers, including mentorship and coaching to assist with the embedding of planned Quality Improvement Initiatives Conduct SUI investigations, or other complex investigations as directed by the Head of Quality and Compliance Produce and deliver a range of training and learning materials in partnership with the L&OD department, to support the skills and competencies of staff and managers to effectively deliver targeted service improvements, and support the Human Rights, Restrictive Practice Reduction, and Service User Outcome Frameworks. Support Registered Managers by providing data/content to support their external reporting requirements (e.g. CQC PIRs, or Contract Monitoring reports) Support commercial developments by providing content related to Quality Improvement Initiatives for tender submissions as needed Liaise with external parties such as Local Authorities, Police, Coroners, CCGs, NHS Trust partners, CQC, Ombudsman, Solicitors etc, as needed to provide assurance related to Quality Improvement Initiatives. Complete written reports to these parties as needed. Support the Head of Quality and Compliance with the development and implementation of an effective organisational Quality Management System, with a focus on prevention and organisational learning Monitor local and national developments related to Quality Standards and best practices in Human Rights, Restrictive Practice Reduction, and Quality Improvements facilitating the adaptation of organisational Policy, guidance, processes, and digital systems as needed to remain efficient and contemporary
Responsibilities common to all managers
Demonstrate good judgment and sound decision making by reflecting an appropriate situational awareness, understanding of context and making informed choice when reaching decisions Lead and promote initiatives that support our organisational aim to be socially and environmentally responsible Lead and support initiatives/projects that promote the use of ICT Establish, maintain and develop professional working relationships with colleagues and external partners To contribute generally to the development of quality services To uphold the values, mission and vision of AFG at all times To adhere to AFG policies and procedures and to operate within the law at all times To demonstrate continuous professional development, encouraging others to do the same and to operate within the AFG performance management framework To work with Corporate teams effectively to ensure the best outcome for the people supported To comply with Equality and Diversity policy To comply with the Code of Conduct for employees To work flexibly in accordance with organisational need