Qualification Services Project & Commercial Leader

Job content

Be part of something altogether life-changing!

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

What You’ll Do

• Lead the Qualification services Project management team.
• Manage a global team and ensure we have coverage across all regions globally.
• Drive strong collaboration efforts and partnerships across Global Service organization (e.g. Regions, Product Mgmt, Technology Ops) and various cross-functional teams (e.g. Customized Bioprocess Solutions(CBS), Automation & Digital, R&D, Quality/Regulatory, Supply Chain, Sourcing)
• Partner with the Enterprise team and develop shared ways of working.
• Drive and enhance team competency/development via continuous upskilling through structured training plans across technical framework; conduct regular coaching/mentoring sessions
• Ensure adequate staffing, resources and succession planning to deliver on customer order demands
• Act as escalation point and respond/resolve internal & external issues requiring management intervention
• Participate in analytics and planning for operational, budgetary and mid/long term strategies and goals
• Drive overall project reconciliations and rigor for cross-charge hours logging (EZ Labor / LTR) and collaborate/review/budget with finance as appropriate; drive BI improvements to automate dashboards/data sets
• Maintain appropriate relationships with expertise suppliers/vendors
• Communicate projects current state and changes/updates to management at global and regional levels as appropriate
• Implement standardized process around project management.
• Ensure delivery of customer projects in a timely manner
• Manage QS custom offerings including pricing and framework
• Host customer facing meetings and present QS offerings
• Develop and maintain quality-controlled processes/SOPs
• Manage templates used for quoting and managing customer projects
• Develop and manage customer facing training material
• Support customer meetings as needed
• Visit customer sites as needed to kick off projects and ensure proper execution of protocols at the site.
• Work cross functionally with other function in qualification services.
• Leverage DBS as appropriate
• Travel as needed – 10-15%
  

Who You Are

• Bachelor’s degree in Science, Engineering or relevant work experience.
• Experience of demonstrated capability to lead a team to achieve short-term and long-term goals and to drive that team to develop and execute multiple priorities and approaches to meet objectives
• Experience with hosting external customer meetings & training sessions
• Experience planning resource and staffing needs via balancing high priority customer demands and longer trem strategic needs
• Strong focus on customer, quality and meeting customer needs
• Ability to lead and motivate others, both within direct supervisory and matrix environments.
• Experience of working in a global environment.
• Demonstration of innovation and adaptability to further advance business operations and customer experience
• Communicates effectively at all levels of the organization. Expresses ideas clearly and simply both verbally and in writing. Promotes timely, ongoing flow of information to others. Communicates and listens effectively to develop and maintain key business relationships.
• Creates motivating environment. Empowers others. Inspires, motivates and assists in building cohesive teams, bringing out the best from peers
• Understanding issues at a region level but also able to see the bigger picture relevant to organization on a global scale.
• Understanding of how to manage customer projects.
• Proficient in Microsoft Office applications (i.e., Word, Excel, PowerPoint, Outlook, Teams etc.), e-mail, web browsers and spreadsheet software
• Strong Command of the English language both written and spoken
• Desirable: Knowledge of Commissioning and Qualification
• Desirable: Knowledge of DBS tools and understanding of Cytiva products
  

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.